Executive Assistant / Engagement Officer

We are looking for an Executive Assistant / Engagement Officer to join GPS Healthcare and provide high-level administrative and organisational support to our Board, Partnership and Executive Management Team. This is an important and varied role which combines executive support with responsibility for developing clear, timely and accessible communications across GPS Healthcare. The post holder will support senior leaders by coordinating meetings, preparing papers, taking accurate minutes, managing correspondence and helping to maintain effective systems and processes. The role will also support internal and external communications, including staff and patient newsletters, social media content, patient feedback initiatives and engagement activity. The post holder will help ensure that communication across the organisation is clear, professional, culturally sensitive and reflective of GPS Healthcares values and priorities. This role would suit someone who is highly organised, professional and discreet, with strong written and verbal communication skills and experience of supporting senior leaders or management teams. The successful candidate will be confident handling sensitive information, able to work with a range of internal and external stakeholders, and committed to improving patient and staff engagement., Provide executive assistance to the Partnership, Managing Partner and other senior leaders, ensuring organisational goals and objectives are supported effectively. Coordinate agendas, prepare papers and take accurate minutes at Board, Partner and senior management meetings. Manage meeting logistics, including room bookings, equipment and hospitality arrangements for internal and external meetings. Draft, initiate and respond to correspondence on behalf of senior leadership with accuracy and discretion. Support internal and external event planning, ensuring professional and efficient delivery. Maintain the highest levels of confidentiality, professionalism and integrity at all times. Support the development and implementation of a communication strategy that improves patient engagement and satisfaction. Plan and manage social media campaigns, content and patient feedback. Plan and write quarterly patient newsletters. Monitor and report on patient experience data, including satisfaction scores, feedback trends and outcomes of engagement initiatives. Ensure that patient data is kept confidential at all times and shared on a need-to-know basis only.

GPS Healthcare is a single-practice Primary Care Network operating across six sites in central and south Solihull. We provide care to approximately 40,000 patients and work collaboratively with partner PCNs, University Hospitals Birmingham, Solihull Council, Community Services, and the Integrated Care Board. Our team is committed to providing outstanding patient care within a supportive, forward-thinking environment. Solihull offers excellent transport links, a semi-rural setting, proximity to Birmingham Airport and the NEC, and access to scenic Warwickshire countryside, contributing to a high quality of life for both staff and residents.

• Competitive salary aligned with experience and qualifications
• Flexible working options to support work-life balance
• Membership of the NHS Pension Scheme
• Car Lease Scheme, subject to eligibility
• A paid day off for your birthday
• Access to our Employee Assistance Programme
• A friendly, supportive and professional working culture where development is encouraged
Join us at GPS Healthcare and be part of a team committed to improving patient experience, supporting coordinated care and delivering safe and effective care. There may be occasions where working hours need to be adjusted to support Partner meetings or senior leadership meetings taking place later in the day or early evening.