eCOA Licensing Associate - Mapi Research Trust eCOA team

Within the Trust, the eCOA Client Services Associate II is responsible for leading efforts to maintain and expand upon client relationships for eCOA (Clinical Outcomes Assessment) services through project planning, feasibility research, costing and proposal development, pipeline tracking and client management. The Client Services Associate acts as the Subject Matter Expert and consults on each project to ensure best practices are implemented for each technology implemented in a study, on time delivery, and remediation of issues for multiple projects simultaneously. The Client Services Associate works closely with other members of the project team, client, clinical/scientific teams, copyrights holders and internal and external clients and vendors for successful project execution. The CSA has a firm grasp on the process and deliverables of their functional team and actively contributes to process improvements. What you will be doing

• Lead and prepare client focused proposals, budgets and client grids for new business opportunities and ensure that all required information is provided in the final proposal within given timeframe
• Adhere to the MRT department-specific proposal process
• Chair kick-off and resource meetings and coordinate the participation of appropriate personnel in the proposal development process
• Liaise with the appropriate personnel including sales, strategic proposal development and operations throughout the proposal generation to ensure that the proposal and strategy meets the business needs in line with triage priority
• Prepare costs for proposals by interacting with operational departments to coordinate costs and assumptions
• Submit final proposal, on time, to client
• Coordinate and participate in negotiations and discussions with clients as required
• Lead single service bid defense and other client meetings as needed. Support other Client Services and BD staff in multi-service bid defenses.
• Clarify contract specifications with the Manager, Project Manager; and/or Account Manager/Executive (where applicable)
• Solicit input and review of proposals, budgets and contracts (where applicable) from the relevant operational departments
• Develop and maintain filing and tracking tools in accordance with accepted practices
• Comply with ICON administrative, training and human resources policies
• Assist with continuous departmental process improvements and participate in special projects periodically assigned, in addition to day-to-day duties
  
  Expertise in the areas of eCOA and COA Licensing
• Strong working knowledge of Microsoft Office tools
• Technical background, with understanding in software development and clinical technologies (EDC, eCOA, IWRS etc.)
• Adaptation to change and competing priorities
• Team spirit
  
  ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.
As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers. Mapi Research Trust (MRT) is a non-profit organization dedicated to improving patients' quality of life by facilitating access to Patient-Centered Outcome (PCO) information. We promote scientific approaches in the PCO field and encourages exchanges between academics, pharmaceutical companies, and international organizations around the world in the service of incorporating the patient's voice into every step of the development process of new treatments. As more and more clients are digitalizing the COAs, we are developing our team's experience with electronic COA processes.

Our success depends on the quality of our people. That's why we've made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our benefits examples include:
• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family's needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family's well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.