Customer Support Administrator

We are currently recruiting for a Customer Support Administrator to join the team at our Hereford site. A little about our Hereford Site: Our advanced manufacturing site in Hereford, is one of our main processing facilities, processing up to 2 million birds per week. There are over 1,500 talented people employed at our Hereford site, helping us to deliver high quality products to our customers and making the business a trusted leader in fresh foods. We've recently invested £1.2 million in technology and equipment, making it one of the most advanced food manufacturing facilities in the UK., We are seeking a Customer Support Administrator (Maternity Leave Cover) to join our Manufacturing & Export Sales team on a part-time, fixed-term basis. This role is due to start June 2026 and will run for approximately 15 months (until August/September 2027), providing essential support during a period of maternity leave. Working closely with the Head of Manufacturing & Export Sales, you will play a key role in ensuring excellent customer service, accurate data management, and smooth coordination between customers, sales, and internal teams. The position is highly administrative and customer-facing, involving the management of sales and stock data, order processing, pricing updates, service level tracking, and responding to customer queries via phone and email. You will also support production volume tracking and traded sales activity, requiring a high level of accuracy, attention to detail, and confidence working with numbers and IT systems, including Excel and integrated ERP platforms. Working hours: Monday, Tuesday, Wednesday, Friday - ideally 0800 - 1300 Thursday - ideally 1200 - 1700 (flexibility can be considered to suit candidate if needed) What will your key responsibilities as a Customer Support Administrator include?

• Frozen stock data gathering / sheet input
• Shortage report gathering / contacting customers / reporting internally
• Service level tracker update
• Pricing changes on system
• Multi site plan updates
• Frozen order input - taking emails and converting onto sheets for CST to add on
• Respond to emails within the metsales inbox - customer queries, disputes, order changes, sales and stock enquires
• Updating production volume trackers i.e. spatchcocks, wholebirds, thigh
• Supporting traded sales and customer queries
• Holiday cover - full time days / hours for those weeks
  
  Conversant and comfortable with information technology - internal systems, Excel, Word, Sharepoint etc.
• Dealing with customers on phone and email
• Excellent numerical ability
• Accurate and pays attention to detail
• Able to work independently and use initiative
• Be a team player and be willing to help cover others work in their absence
• Can work to strict deadlines and take responsibility for assigned tasks
• Conversant and comfortable with information technology inc. integrated ERP systems, systems design and implementation
• Able to build strong and effective working relationships
• Able to articulate issues with clarity
• Exhibits good organisational skills
• The ability to well work under pressure to meet deadlines
• Good communication skills
  
  The benefits of working for Avara Foods:
As a Customer Support Administrator, you will enjoy a secure, supportive, and progressive working environment, where your contribution and achievements will be recognised and rewarded. We offer comprehensive training as well as continuous development as you build your long-term career with us. You can also look forward to benefits that amongst other things include the following:
• Salary of £17,875 based on 25 hours per week
• Pension scheme
• 31 days annual leave
• Free Parking
• Various lifestyle benefits, including wellbeing resources.