Customer Service Level 2 Apprenticeship

Introduction

We are looking for a motivated and enthusiastic individual to join our team as a Level 2 Customer Service Apprentice. This role is ideal for someone looking to gain hands-on experience in a customer-facing environment while working towards a nationally recognised qualification.

About the Employer

What You'll Do

• Deliver excellent customer service through various channels
• Handle customer queries, requests, and complaints professionally and efficiently
• Learn and maintain product/service knowledge to provide accurate information
• Support the team with general administrative duties (data entry, filing, updating records)
• Maintain a positive and professional attitude at all times

Training Outcome

• This apprenticeship can lead to a career in customer service and beyond
• You could go on to complete your level 3 customer service upon completion

Skills Required

• Communication skills
• IT skills
• Organisation skills
• Customer care skills
• Team working

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Monday to Friday. Shifts to be confirmed.

Expected Duration: 1 Year

Number of Positions Available: 2

Training Provider: HOUSE OF CLIVE (HAIR AND BEAUTY) LIMITED

This employer is part of the Disability Confident scheme, committed to employing disabled people.