Business Support Supervisor

Adult Social Care Business Support Supervisor supporting services across the county. Responsible for managing a team delivering efficient, high-quality administrative support, overseeing workloads, developing staff, monitoring performance, and driving continuous improvement. Based in a Somerset office with flexibility to travel to other locations.,

• Analyse and interpret operational, performance and resource data to inform decision-making and service improvement.
• Lead the implementation of new systems, processes and ways of working, ensuring clear communication and effective team engagement.
• Support budget monitoring, investigate queries, and contribute to financial planning and reporting.
• Act as a key contact for business support and finance queries, providing advice to colleagues, partners and the public.
• Manage and support staff, including handling complex or challenging situations and maintaining high team performance.
• Investigate issues and provide solutions, using negotiation and influencing skills where needed.
• Coordinate and support meetings, including multi-agency work, ensuring deadlines and requirements are met.
• Attend meetings and contribute to service development and continuous improvement.
• Champion equality, diversity, inclusion, health and wellbeing in all activities.
• Support office and facilities management, ensuring a safe and effective working environment
  
  Ability to communicate effectively and confidently with colleagues at all levels
• Ability to prioritise work and meet deadlines
• Well organised with strong accuracy and attention to detail
• Resourceful approach and able to use own initiative with minimal supervision
• Ability to speak fluent English (as required)
• Experience working in an administrative role
• Experience of team working
• Minimum NVQ Level 3 or 5 GCSEs (including Maths and English at Grade C/4 or above)
• Good standards of literacy and numeracy
• Proficient in Microsoft Office (Outlook, Word, Excel)
• Positive, committed and adaptable approach
• Ability to maintain high levels of confidentiality
• Flexible approach with ability to reprioritise workload
• Strong teamwork and collaborative working skills
• Good communication skills at all levels
• Reliable with a proactive "can do" attitude
• Tactful and diplomatic
• Previous supervisory experience
• Proficiency in Microsoft PowerPoint