Business Support Officer

Reporting to the Workplace Operations Manager and working as part of a small team, the Business Support Officer will specialise in providing administrative support to teams throughout the organisation, managing telephone enquiries from the public and meeting visitors, and assisting colleagues in delivering Metro Mayoral priorities by:

• Setting up and supporting a variety of meetings and conference calls with both internal and external attendees, recording actions and ensuring these are followed up
• Organising travel and general administration
• Supporting stakeholder briefings and events, booking venues, organising invitations
• Acting as first point of contact for public enquiries, ensuring these are logged and responded to within agreed timeframes
• Provide project officer support to specific projects supporting the set-up of the West of England Combined Authority, including office systems, HR and IT projects
• Helping equip new starters with IT equipment and supporting them with basic enquiries
• To undertake such other duties and responsibilities as may be determined from time to time by the Workplace Operations Manager in consultation with the post holder
Are you someone with experience of providing support services in a dynamic and complex organisation, managing public enquiries by phone and email, and ultimately always focuses on delivery?, As part of our commitment to fair and inclusive recruitment, we provide interview questions to all shortlisted candidates in advance/on request. This approach helps ensure everyone can demonstrate their skills, knowledge and experience fully, and supports our duties under the Equality Act 2010. You will also be asked follow-up questions during the interview to explore your responses in more detail. Reasonable Adjustments If you have an accessibility need, disability, condition or need any additional support that means you might require changes to the application or recruitment process (for example, you might need to submit your application in a different format), please get in touch with our Resourcing Team at Resourcing@westofengland-ca.gov.uk. We are here to assist and accommodate your needs.

We believe in fostering a culture of continuous learning and development, empowering you to thrive in your career. We prioritise your growth and success by providing a diverse range of learning and development opportunities. Our goal is to keep you motivated, equipped with essential skills, and confident in delivering excellent services.

Alongside the opportunity to make a real difference to the people who visit, live and work in the West of England, we offer an excellent benefits package including:
• 26 days annual leave, plus bank holidays, rising to 31 days after 5 years continuous service. There is also the option to increase your annual leave with our annual leave purchase scheme.
• 2 days of paid leave each year to volunteer
• Local Government Pension Scheme (one of the most generous pension schemes in the UK).
• Flexible, family friendly and hybrid working options to ensure you achieve the best work/life balance and career goals. We follow a hybrid working model with typically 2 or 3 days in the office each week
• Reduced bus fare travel across the West of England, The salary for this role is £31,537 - £33,699. This is the full-time equivalent salary, and will be pro-rata for part-time. We advertise salary ranges for job roles, with new appointments for external candidates typically starting at the lowest salary point. In exceptional cases, where higher skill levels or experience are applicable, the salary point may be adjusted to secure the best candidate. This approach allows for potential year-on-year salary increases, offering progression and appropriate rewards to employees.