Business Administrator Apprenticeship

Introduction

A fantastic opportunity has become available to join this organisation as a property administrator apprentice. You will have the opportunity to learn and develop your skills within the industry, whilst completing a Level 3 Business Administrator apprenticeship.

About the Employer

KT Management is a residential property management business based in the Midlands. We specialize in providing quality property management services and professional maintenance support for residential sites of all sizes – from single apartment blocks to large mixed estates. We pride ourselves on our friendly, approachable and professional service which we tailor to the specific needs of individual sites. KT Management have spent the last decade developing and expanding our knowledge and practices with the clear aim of refining our procedures and services to fulfil the exact needs of each and every customer. We truly understand that ‘one size does not fit all’ when it comes to keeping your home in tip top condition. KT Management nurtured its skills and experiences step by step, building its expertise from a sound knowledge base – something we believe is the essence of stability and long-term sustainability.

What You'll Do

General Office Duties:

• Deal with telephone, letter, email and face-to-face enquiries from start to finish, ensure everything is documented and followed up to conclusion
• Assist colleagues by managing computerised and paper systems (filing) to ensure accurate records are kept at all times
• Assist colleagues in producing/locating documents, including letters, emails, printing and copying documents
• Assist with general office duties to help with the daily running of the office

Customer Service and Expectations Management

• Provide excellent customer service and manage expectations at all times
• Deal with telephone, letter, email and face-to-face enquiries from start to finish, ensure everything is documented and followed up to conclusion
• Liaise with the clients, identify their needs and requirements (Subject to restrictions)
• Liaise with the extended clients, identify their needs and requirements (Subject to restrictions)
• Assist colleagues in planning inspections, meetings, budgets and reporting
• Excellent communication and administration skills, required to maintain files and records

Training Outcome

• The opportunity to progress within the company with further training in procurement or Housing and Property Management

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Logical
• Team working
• Initiative

Qualifications

• Essential - GCSE - English - C/4 or above
• Essential - GCSE - Maths - C/4 or above

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday, 9.00am to 5.00pm.

Expected Duration: 1 Year 6 Months

Training Provider: WALSALL COLLEGE