Assistant - Digital Mail Centre

The Senior Assistant plays a key role in the smooth running of the Digital Mail Centre, overseeing and operating a wide range of production and document-handling equipment. This includes commercial printers, mail inserters, high-volume scanners, data-entry systems, and other print/post machinery, alongside the use of various in-house software platforms. Daily production requirements vary, so the role demands a high level of flexibility, the ability to adapt quickly, and a commitment to maintaining consistent, high-quality output even during repetitive or high-volume tasks. Supervisory Tasks: You'll be overseeing /handling/processing commercial printers, mail inserters, scanners, data entry, other print/post equipment and use of various in-house software, based at Digital Mail Centre. The production jobs could vary from day to day so high level of flexibility is required. When conducting repetitive tasks, a high-quality service is achieved each time/every time. To operate production machinery as and when required. Responsibilities

• Workflow Management: Candidate must be able to communicate with staff to monitor, set daily/weekly, and monthly work tasks. To ensure we meet customer SLA's.
• Team Supervision: Candidate must be able to organise workflow by assigning responsibilities and preparing work plans/shifts, coach new /existing employees, by effectively reporting reports on time. Enforcing the safety guidelines of the workplace. To complete relevant Risk Assessments.
• Process Improvement: Identify areas for efficient ways of working. Implement any required improvements.
• Shift Flexibility: Willingness to work shifts between 7am to 7pm, including weekends, bank holidays, and out-of-office hours as per business requirements.
• Professionalism: To adhere to BCC code of conduct, DMC ISO guidelines, behaviour, and values. To always work with a professional manner.
• Required Skills: Ability to stay focused, good at retaining information, work under pressure, display good organisation skills and prioritise workload in line with office policy and work on own initiative with team when necessary. Good IT and numerical skills. Demonstrate a good understanding of Word and Excel. Candidate must be able to utilise inhouse software to create new document templates/ time management system. To be willing to learn and demonstrate Continuous Professional Development.
• Team Collaboration: Display the ability to communicate and collaborating well with team members/colleagues/managers/senior management.
Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact the Resourcing Team A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city., The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence. There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:
• A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
• An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
• A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
• A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
• A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.
We see the Council's role as providing strategic leadership - that's being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making. We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.