Apprentice Dental Receptionist - Wolverhampton

Introduction

Do you want to work in healthcare and make a difference? Train as an Apprentice Dental Receptionist and begin your pathway to a professional dental career while supporting patients at the heart of the practice.

About the Employer

What You'll Do

This is your opportunity to work within a professional dental practice while studying for your Level 2 Customer Service Practitioner apprenticeship with Tempdent, alongside Dental Receptionist specific training. You’ll develop the skills needed to provide excellent patient service and support the smooth running of a busy dental practice.

Key duties may include:

• Greeting patients and welcoming them into the practice
• Managing appointment bookings and diary systems
• Handling patient enquiries both in person and over the phone
• Processing payments and maintaining accurate patient records
• Supporting the dental team with administrative tasks
• Ensuring a positive patient experience from arrival to departure
• Maintaining confidentiality and professionalism at all times

Training Outcome

Possibility of a full-time role after the completion of the apprenticeship and progression within the practice.

Skills Required

• Administrative Skills
• Attention to Detail
• Customer Care Skills
• Initative
• IT Skills
• Non judgemental
• Organisational Skills
• Problem Solving Skills
• Teamworking
• Communication Skills
• Professionalism
• Telephone Skills
• Time Management

Qualifications

• Desired - GCSE - Maths - 4
• Desired - GCSE - English - 4

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Monday - Thursday 9am - 5.30pm, Friday 9am - 5pm.

Expected Duration: 1 Year

Training Provider: TEMP DENT DENTAL AGENCY LIMITED