Administration (Customer Services) Apprentice

We are looking for an enthusiastic, confident, and motivated individual to join our successful Apprenticeship Scheme based in Worcester to work with the Clinical Practice Facilitators. The role will involve a variety of administrative tasks including telephone call handling, liaising with internal and external contacts, data inputting, and general administrative tasks as set out in the job description. You will have good interpersonal and IT skills and be willing to learn and develop skills. You will undertake the Level 2 Intermediate Apprenticeship in Customer Services and be employed on a 15-month fixed term contract Monday-Friday, with time for formal study towards the apprenticeship. Our Apprenticeship Scheme is delivered in partnership with a local Training Provider to ensure that you are supported through the training programme. If you require further information about the vacancy please contact Kerrie Meszaros (Practice Facilitator Team Lead), kerrie.meszaros1@nhs.net This is a fixed term post due to time limited nature of the Apprenticeship which will end in 15 months. We reserve the right to end this contract sooner with appropriate notice. Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status. If you are employed on an acceptable time limited visa, there is no guarantee of sponsorship at point of expiry., The post holder will be enrolled onto the Level 2 Customer Service Apprenticeship and will work towards achieving their Apprenticeship alongside being part of a busy team providing a comprehensive administrative service to support the Practice Facilitator and wider Workforce, Training and Education Teams.

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire. Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites. We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities. What we offer;

• 27 days leave plus bank holidays, increasing up to 33 days with long service
• Generous NHS pension and enhanced pay when you work unsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity, and adoption support
• Wide range of supportive staff networks
• Health and wellbeing opportunities
If you would like to know more, please visit our website. We encourage you to read the attached applicant guidance notes. Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.