Administration Assistant

To undertake a wide range of administrational duties and the provision of general support to the Radiology admin team.

The post is based within the Radiology Department at Birmingham Children's Hospital. There is the potential that multi-site working is required at Birmingham Women's Hospital within the Radiology Department.

The post holder will work directly with the Radiology Admin team, assisting as required. The recruited person will also provide cover during annual or sick leave and will assist with workload if required.

Main duties of the job

To become fully conversant with the Radiology computer system.

To answer any telephone queries from patients, other hospitals, G.P.s, other departments within the hospital or re-direct them on to the relevant person or take messages as appropriate.

To support the booking team in booking appointments accurately using IT systems in line with urgent requests, departmental waiting list, adhering to the Trust's current waiting times and protocols. Ensure SOPs are always followed.

To assist the IR team with their booking processes.

To provide reception cover during absences of other reception staff.

Sending text messages to patients regarding appointments / cancellations.

Calling patients if lists are to be cancelled at short notice.

To undertake scanning of documents, filing in correct folders.

To assist with any other administrative duties the team require

Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.

Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.

Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.

Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.