This is a part time role - 18.5 hours per week. As a Service Desk Analyst, you'll be the first point of contact for all digital, data, and technology support across the Council. From troubleshooting network and server issues to managing asset inventories and supporting end-user devices, you'll play a vital role in keeping our digital services running smoothly. You'll also:

Provide first-line support via phone, email, and face-to-face
Log and resolve incidents within agreed SLAs
Support infrastructure systems including servers, networks, and telecoms
Assist with device deployments and infrastructure security
Help drive our digital transformation and self-service initiatives

Are you passionate about technology and delivering exceptional customer service? Do you thrive in a fast-paced environment where every day brings new challenges? If so, we want to hear from you!, We're seeking someone who is:
Customer-focused with excellent communication skills
Experienced in M365 administration and Active Directory
Skilled in troubleshooting IT and telephony infrastructure
Proactive, collaborative, and able to work independently
Flexible to support occasional evening/weekend work and on-call duties
GCSEs (or equivalent) in English and Maths
Strong knowledge of M365 tools and IT support environments
A commitment to best practice in cyber security and data protection

At Woking Borough Council, you'll be part of a forward-thinking team that values innovation, collaboration, and continuous improvement. You'll have the opportunity to grow your skills, contribute to meaningful projects, and make a real difference in how we serve our community.

1 Part time Tech / Digital / IT jobs in Woking