Service Desk Analyst

This is a part time role - 18.5 hours per week. As a Service Desk Analyst, you'll be the first point of contact for all digital, data, and technology support across the Council. From troubleshooting network and server issues to managing asset inventories and supporting end-user devices, you'll play a vital role in keeping our digital services running smoothly. You'll also:

• Provide first-line support via phone, email, and face-to-face
• Log and resolve incidents within agreed SLAs
• Support infrastructure systems including servers, networks, and telecoms
• Assist with device deployments and infrastructure security
• Help drive our digital transformation and self-service initiatives
  
  Are you passionate about technology and delivering exceptional customer service? Do you thrive in a fast-paced environment where every day brings new challenges? If so, we want to hear from you!, We're seeking someone who is:
• Customer-focused with excellent communication skills
• Experienced in M365 administration and Active Directory
• Skilled in troubleshooting IT and telephony infrastructure
• Proactive, collaborative, and able to work independently
• Flexible to support occasional evening/weekend work and on-call duties
Essential qualifications and experience include:
• GCSEs (or equivalent) in English and Maths
• Strong knowledge of M365 tools and IT support environments
• A commitment to best practice in cyber security and data protection
  
  At Woking Borough Council, you'll be part of a forward-thinking team that values innovation, collaboration, and continuous improvement. You'll have the opportunity to grow your skills, contribute to meaningful projects, and make a real difference in how we serve our community.
We offer a supportive and inclusive work environment with opportunities for professional development and career growth. We also offer a generous flexi time scheme with the ability to take two flexi days a month (subject to approval), membership of the local government pension scheme, discounted health and leisure membership, plus many more excellent benefits. Ready to take the next step in your IT career? For an informal chat about the role please contact the Infrastructure & Service Desk Manager ., Local Government Reorganisation (LGR) Statement Surrey is included in the Local Government Reorganisation plans, with new unitary councils expected to be established by April 2027. Woking Borough Council remains committed to delivering high-quality services to residents throughout this period of change. While we understand that applicants may feel uncertain about joining us during this transition, it is anticipated that most employees will transfer to the new unitary councils. This reorganisation may also present new career development opportunities across the region. UK Visa Sponsorship We are unable to offer visa sponsorship for this role. Applicants must already have the legal right to work in the UK.