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Salary not available. View on company website.
B&M Retail, Liverpool
- Onsite working
- Full time
- Permanent
Posted today, 26 Jul
Job ref: 66f2a9dc2c9546928eb1ea1a9e3a619e
Full Job Description
At B&M, we are dedicated to providing excellent IT service to all our colleagues across our Support Centre, Stores, and Distribution Centres. We're currently looking for a Level 1 Service Desk Analyst to be a key part of our team, ensuring seamless support for our diverse workforce.If you have a passion for technology, problem-solving, and customer service, we'd love to hear from you!The day to day role will:
- Provide Technical Support to the B&M user base
- Maintain a high degree of customer service for all support queries and adhere to all service management principles
- Take Ownership of user problems and be proactive when dealing with user issues
- Ensure all issues are logged on the call logging system and manage call to completion
- Allocate more complex issues to the relevant IT resolver group
- Arrange and manage external technical support when required
- Assist with desktop support, departmental desk moves
Strong knowledge of IT systems; equipment and software, with analytical and problem solving skills - Experience in providing 1st line support to a large user base across multiple sites, ideally within a retail business
- The ability to deal with a variety of different support issues, with varying degrees of urgency
- The ability to work well under pressure, alongside colleagues to support the business community effectively
- Excellent telephone manners and communication skills
- Strong problem solving skills and a motivation to provide the best possible service to the customer throughout the support process
- The ability to communicate on all levels whilst establishing and maintaining positive working relationships
- Excellent attention to detail and high levels of accuracy
We also offer you a range of great benefits including discount in our stores, free parking for all colleagues in our Support Centre, colleague portal offering additional discount for retailers, hospitality & much more!Check out our full benefits here -If this sounds like the ideal role for you - we want to hear from you… apply today!B&M Retail are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all colleagues.
