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49 Tech / Digital / IT jobs in Stevenage

IT Service Desk Team Lead...

Salary not available. View on company website.

Harrods, Oakleigh Park, Barnet

  • Full time
  • Permanent

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Posted today, 9 Jul

3rd Line Engineer - Mobil...

Salary not available. View on company website.

Computacenter PLC, Hatfield, Hertfordshire

  • Full time
  • Permanent

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Posted today, 9 Jul

Cloud Engineer

Salary Not Specified

evoke plc, Can be based anywhere.

  • Full time
  • Permanent

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Posted 2 days ago, 7 Jul

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Developer - Automation te...

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evoke plc, Can be based anywhere.

  • Full time
  • Permanent

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Posted 2 days ago, 7 Jul

Lead Test Engineer (Secur...

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Government Digital & Data, Can be based anywhere.

  • Full time
  • Permanent

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Posted 2 days ago, 7 Jul

Senior Machine Learning D...

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Capgemini Engineering, Bedwell, Stevenage

  • Full time
  • Permanent

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Posted 2 days ago, 7 Jul

Test Engineer (Security) ...

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Government Digital & Data, Can be based anywhere.

  • Full time
  • Permanent

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Posted 2 days ago, 7 Jul

Staff Backend Engineer - ...

£121116

Grafana Labs, Can be based anywhere.

  • Full time
  • Permanent

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Posted 2 days ago, 7 Jul

Cloud Architect

Salary Not Specified

Sitel, Can be based anywhere.

  • Full time
  • Permanent

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Posted 2 days ago, 7 Jul

Formal Methods Engineer -...

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Io Global, Can be based anywhere.

  • Full time
  • Permanent

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Posted 2 days ago, 7 Jul

Test & Implementation Eng...

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Copart UK Limited, Wootton Green, Bedford

  • Full time
  • Permanent

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Posted 2 days ago, 7 Jul

Lead Administrator - L1

Salary not available. View on company website.

Wipro Technologies, Hare Street, Harlow

  • Full time
  • Permanent

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Posted 2 days ago, 7 Jul

Lead Test Engineer (Secur...

Salary not available. View on company website.

Companies House, Can be based anywhere.

  • Full time
  • Permanent

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Posted 2 days ago, 7 Jul

Senior Test Engineer (Sec...

Salary not available. View on company website.

Companies House, Can be based anywhere.

  • Full time
  • Permanent

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Posted 2 days ago, 7 Jul

Desktop Support Technical...

Salary Not Specified

Lockheed Martin Corporation, Flitwick, Central Bedfordshire

  • Full time
  • Apprenticeship programme

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Posted 2 days ago, 7 Jul

Solution Architect

Salary Not Specified

Version 1 Solutions Limited, Can be based anywhere.

  • Full time
  • Permanent

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Posted 2 days ago, 7 Jul

Software Project Leader

Salary not available. View on company website.

MBDA S.A.S., Stevenage

  • Full time
  • Permanent

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Posted 2 days ago, 7 Jul

Solution Architect

Salary not available. View on company website.

Elysium Healthcare Limited, Borehamwood, Hertfordshire

  • Full time
  • Permanent

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Posted 2 days ago, 7 Jul

MAXIMO Application Suite ...

£115000

General Dynamics Information Technology, Can be based anywhere.

  • Full time
  • Permanent

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Posted 2 days ago, 7 Jul

Job Details Solution Inte...

£66000

MBDA S.A.S., Stevenage

  • Full time
  • Permanent

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Posted 2 days ago, 7 Jul
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IT Service Desk Team Leader

Salary not available. View on company website.

Harrods, Oakleigh Park, Barnet

  • Onsite working
  • Full time
  • Permanent

Posted today, 9 Jul

Job ref: 88e5d03dd62345ec8781d2afb8e3d7ac

Full Job Description

As the Service Desk Team Leader, you will manage a team of 13 analysts operating in a 24/7 environment. Your responsibilities will include scheduling, performance management, and training. You'll ensure that service targets and SLAs are consistently met, while also:

Monitoring and analysing service desk metrics to identify trends and areas for improvement
Developing and maintaining service desk procedures and documentation
Acting as the primary escalation point for complex technical issues
Providing regular updates to senior management on team performance and ongoing initiatives

We are seeking an experienced Service Desk Team Leader to join our IT team at Harrods in Thatcham. In this role, you will lead a team of service desk engineers, ensuring prompt and effective resolution of incidents and service requests. Your strong technical problem-solving skills will be essential in driving efficient and high-quality service delivery., The ideal candidate will bring hands-on experience in the installation, configuration, administration, and troubleshooting of end-user devices across platforms such as Windows 10/11, macOS, desktops, laptops, tablets, VDI, and thin clients. You should also have:

Experience with Active Directory administration
Familiarity with video and audio conferencing technologies
A basic understanding of software licensing

We are looking for someone with strong time management and organisational skills, a commitment to continuous learning and improvement, and a belief in the importance of teamwork.

An ITIL certification is a plus.

Harrods is one of the world's leading luxury department stores, becoming a destination for top designers and sought-after brands worldwide. Our mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers, and we'll do something remarkable for you. We offer a friendly, inspiring environment with plenty of opportunities and support to build an exceptional career across our diverse business areas.

Uniquely You

At Harrods, we believe anything is possible. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and culture, search #TogetherHarrods on LinkedIn, Facebook, or follow @togetherharrods on Instagram.

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