Senior Experience Designe...
OSB Group, Wolverhampton
- Full time
- Permanent
Apply on company site
OT Security Specialist
GKN, Birmingham
- Full time
- Permanent
Apply on company site
Infrastructure Engineer
Qualient Technology Solutions UK Limited, Solihull
- Full time
- Permanent
Apply on company site
Delivery Manager (Public ...
Kainos, Birmingham
- Full time
- Permanent
Apply on company site
ICT Service Desk Analyst
Birmingham Women's and Children's NHS Foundation Trust, Birmingham
- Full time
- Permanent
Apply on company site
Real Estate Capital Marke...
Jll, Digbeth, Birmingham
- Full time
- Permanent
Apply on company site
IT Technician
North Bromsgrove High School, Bromsgrove
- Full time
- Permanent
Apply on company site
PMO Integration Lead (12 ...
The Coventry Building Society, Draper's Fields, Coventry
- Full time
- Temporary
Apply on company site
SSRS Developer
Eurofins, Wolverhampton
- Full time
- Permanent
Apply on company site
Outsystems Developer
Severn Trent, Draper's Fields, Coventry
- Full time
- Temporary
Apply on company site
Business Analyst
Busy Bees Nurseries, Chasetown, Lichfield
- Full time
- Permanent
Apply on company site
Business Intelligence Dev...
HSBC Group, Brookfields, Birmingham
- Full time
- Permanent
Apply on company site
IT Infrastructure and Sup...
Codsall High School, Codsall, Staffordshire
- Full time
- Permanent
Apply on company site
Technical Architect - Net...
The Scc, Draper's Fields, Coventry
- Full time
- Permanent
Apply on company site
Software Engineering Prof...
BT Group, Birmingham
- Full time
- Permanent
Apply on company site
Audit Lead Cloud Engineer...
KPMG International Cooperative, Digbeth, Birmingham
- Full time
- Permanent
Apply on company site
Senior Microsoft SharePoi...
Version 1 Solutions Limited, Birmingham
- Full time
Apply on company site
Senior Java Developer
Version 1 Solutions Limited, Birmingham
- Full time
- Permanent
Apply on company site
Principal Engineer – Elec...
BAE Systems, Weddington, Nuneaton and Bedworth
- Full time
- Permanent
Apply on company site
Principal Engineer – Elec...
BAE Systems, Hinckley, Leicestershire
- Full time
- Permanent
Apply on company site
Salary not available. View on company website.
OSB Group, Wolverhampton
- Onsite working
- Full time
- Permanent
Posted 4 days ago, 21 Jul
Job ref: 72982cf69c5943a7815584ea17856e1e
Full Job Description
As a Senior Experience Designer, you will design and deliver exceptional end-to-end customer and colleague experiences, integrating UX and Service design expertise to transform user journeys into seamless and memorable interactions. The role emphasises creating scalable service blueprints, combining user insights with business objectives across all touchpoints.The role will report into the Head of Design and Research and work alongside a new and growing team.Please note, this role can be based in either the Wolverhampton or Chatham office and has the benefit of operating within our hybrid-working policy of three days a week in the office and two days from home. This role will require interaction across all relevant sites and some travel between UK offices will be required.What you will be doing?As Senior Experience Designer, you will have the opportunity to lead the design and implementation of end-to-end service experiences, including journey maps, service blueprints, and interaction flows, keeping customers and colleagues at the heart of everything we do.Your responsibilities will also include:
- Conducting user research and stakeholder workshops to uncover pain points, behaviours, and opportunities for improvement
- Defining and articulating "As-Is" and "To-Be" customer journeys that align with organisational goals and user needs
- Collaborating with cross-functional teams to co-create service solutions that integrate digital, physical, and operational touchpoints and building relationships with stakeholders and product team members
- Developing and maintain design systems, service frameworks, and process flows to ensure consistent delivery across the organisation.
- Advocating for a customer-first approach by embedding service design principles throughout the product lifecycle.
- Creating low and high-fidelity UI and prototype ideas What's in it for you?
- Base salary up to £80,000
- Enhanced family-focused benefits
- Hybrid-working
- Annual bonus opportunity up to 15%
- 28 days annual leave + bank holidays
Strong service design experience including designing and delivering service solutions across multiple touchpoints, including digital, physical, and operational channels and the relationships between service components and processes essential - A track record of creating service blueprints, journey maps, and customer lifecycle models is essential
- Understanding of service design methodologies, such as Double Diamond and Systems Thinking.
- Strong communication and facilitation skills to lead workshops and align cross-functional teams on design objectives.
