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Salary not available. View on company website.
Stroke Association, Northampton
- Remote working
- Full time
- Temporary
Posted 1 day ago, 13 Jul
Job ref: d4ea0d3a1abc46a6be9ca519366ea1c1
Full Job Description
Reporting to the Service Desk Team Leader within the Technology Team. In the Service Desk Analyst role, you will be responsible for receiving and logging all first-line technical queries and requests on the service management tool and offering direct support to internal customers for 1st & 2nd line incidents. The role is also responsible for the maintenance and management of technology assets. Though a home-based role, you will be required at times to visit our distribution and repair centre. The centre is currently located in Northampton. Key Accountabilities and Main Responsibilities
- Act as the first point of contact, providing local and remote users with technical support & requests.
- Provide IT Support to the organisation.
- Resolve IT incidents and service requests.
- IT equipment repair
- Maintain asset register.
Direct experience of a service desk. - Good understanding of Microsoft technologies
- Good understanding of software applications.
- Understanding of computer hardware repair. To fulfil the role, you must be a resident of the UK and have the right to work in the UK., Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .
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