Reporting to the Service Desk Team Leader within the Technology Team. In the Service Desk Analyst role, you will be responsible for receiving and logging all first-line technical queries and requests on the service management tool and offering direct support to internal customers for 1st & 2nd line incidents. The role is also responsible for the maintenance and management of technology assets. Though a home-based role, you will be required at times to visit our distribution and repair centre. The centre is currently located in Northampton. Key Accountabilities and Main Responsibilities

• Act as the first point of contact, providing local and remote users with technical support & requests.
• Provide IT Support to the organisation.
• Resolve IT incidents and service requests.
• IT equipment repair
• Maintain asset register.
  
  Direct experience of a service desk.
• Good understanding of Microsoft technologies
• Good understanding of software applications.
• Understanding of computer hardware repair.
To fulfil the role, you must be a resident of the UK and have the right to work in the UK., Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .