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BMC Helix Operations Management (BHOM) SME
Salary not available. View on company website.
Infoplus Technologies UK Ltd, Warwick
- Onsite working
- Full time
- Contract
Posted 1 day ago, 8 Oct
Job ref: 4ff96e32890d48f599f2841dfb27dc54
Full Job Description
Implementing, configuring, and administering BMC TrueSight Operations Management (TSOM) and BMC Helix Operations Management (BHOM), which includes the migration from TSOM to BHOM. Responsibilities include troubleshooting issues, integrating systems, automating tasks with Scripting, generating performance reports, and ensuring compliance with ITIL best practices. Candidates need extensive experience with these BMC tools, strong problem-solving skills, and familiarity with ITIL processes and BMC Patrol agents.
Key Responsibilities
Implementation and Configuration:
Install, configure, and customize BMC TSOM and BHOM applications and components.
Administration and Maintenance:
Manage and maintain TSOM and BHOM within complex, distributed environments.
Troubleshooting:
Diagnose and resolve issues with applications, integrations, and customizations in both TSOM and BHOM.
Migration:
Manage the migration process from TSOM to BHOM, including data and policy migration and the migration of PATROL agents.
Integration:
Integrate BMC products with each other and with third-party applications like ServiceNow/Cadalys/REmedy to create incident tickets.
Performance Monitoring:
Monitor system performance, conduct health checks, and generate performance reports.
Proactive Management:
Configure alerting mechanisms for proactive incident management and conduct root cause analysis for incidents.
Implementing, configuring, and administering BMC TrueSight Operations Management (TSOM) and BMC Helix Operations Management (BHOM), which includes the migration from TSOM to BHOM. Responsibilities include troubleshooting issues, integrating systems, automating tasks with Scripting, generating performance reports, and ensuring compliance with ITIL best practices. Candidates need extensive experience with these BMC tools, strong problem-solving skills, and familiarity with ITIL processes and BMC Patrol agents.
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