End User Computing Analyst

The role sits within the End User Computing (EUC) team in Technology, which currently consists of four team members, with this new role becoming the fifth. The team is responsible for supporting and managing end-user technology across Sanctuary, helping to ensure colleagues have secured, compliant and reliable devices and services to carry out their roles effectively. This includes device management, security and compliance, patching and vulnerability remediation, operational support and continuous service improvement. The role of End User Computing Analyst will include:

• Monitor device compliance, patching and vulnerability management platforms to identify non-compliant devices, investigate update failures and coordinate remediation activities to ensure devices remain secure and supported
• Work directly with end users to resolve patching and compliance issues, troubleshooting update failures and perform technical remediation of endpoint management services. Where necessary, liaise with the Device Lifecycle team to replace the device
• Collaborate with other members of the End User Computing and Technology Security teams to prioritise and track security vulnerabilities, ensuring risks are addressed within agreed timescales, and compliance standards are maintained
• Monitor and manage teamwork queues, ensuring incidents, service requests, remediation activities and administrative tasks are progressed efficiently and within agreed service levels
• Contribute to service improvement initiatives by identifying trends, recurring issues and opportunities to improve EUC processes, user experience, operational efficiency and service quality
  
  Proven experience supporting Microsoft Windows devices and end users in a corporate environment
• Experience engaging directly with customers or end users, managing communications and delivering a high standard of customer service
• Experience maintaining accurate records, producing documentation and updating operational procedures
• Excellent verbal and written communication skills, with the ability to convey complex or technical information clearly and concisely to both technical and non-technical audiences
• Experience working within established processes, procedures and service level targets
  
  Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status., View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - www.sanctuary.co.uk/join-our-team
We work closely with the Home Office in order to prevent unlawful working. Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.

We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £28,646 per annum (rising to £30,175 per annum after 12 months, subject to satisfactory performance)