9 Temporary, Social care / Social services / Housing jobs in Bishop Auckland, County Durham

Customer Accounts Officer

Karbon Homes

• Location: Durham
• Salary: £35,117 per year
• Type: Permanent
• Hours: Full-time
• Posted: 3 hours ago

Come and make a difference at Karbon as a Customer Accounts Officer. We are looking to appoint a suitably qualified and experienced individual for the role of Customer Accounts Officer (Support) in the Customer Accounts Team. The Team delivers the Karbon income management service.

About the role

The Customer Accounts Officer (Support) will deliver a holistic income management service to maximise Karbon's rental income and sustain customers' tenancies. Engaging with customers from the outset of their tenancy, you will identify and negotiate effective payment solutions with customers across a designated patch.

About you

We are looking for a good communicator with a strong track record in delivering income management services. You will work collaboratively, well under pressure and have comprehensive knowledge of rent arrears recovery practices and legislation. The successful candidate will have a good knowledge of housing benefit and universal credit claims, assisting customers with their completion and providing basic welfare benefit and money advice to customers.

About our team

The successful candidate will work in our South team led by the Customer Accounts Team Manager: Ben Watson. If you require further information about the role, please contact Ben on ext 8073 or email ben.watson@karbonhomes.co.uk.

Key Information

It's important to us that everyone feels fairly rewarded for the work they do. We offer a competitive and comprehensive benefits package that supports the wellbeing of our people.

• Customer Accounts Officer (Support) - fixed term role until 29/03/2026
• Salary is £35,117 per annum plus a Karbon car payment of £2,260 per annum (pending pay review)
• Location: Stanley
• Regular travel will be required
• 37 hours per week with some homeworking available / flexible working

We recognise the contribution people with criminal records can make as colleagues and we welcome all applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to, and do not place them at, or make them a risk in the role they're applying for. The role you're applying for is covered by the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) will be asked to submit a basic disclosure and barring check application during pre-employment checks.

Enjoy great benefits. We provide a generous benefits package.

LogicMelon

#s1-Gen

Come and make a difference at Karbon as a Customer Accounts OfficerWe are looking to appoint a suitably qualified and experienced individual for the role of Customer Accounts Officer (Support) in the Customer Accounts Team. The Team delivers the Karbon income management service.About the roleThe Customer Accounts Officer (Support) will deliver a holistic income management service to maximise Karbon's rental income and sustain customers' tenancies. Engaging with customers from the outset of their tenancy you will identify and negotiate effective payment solutions with customers across a designated patch.About youWe are looking for a good communicator with a strong track record in delivering income management services. You will work collaboratively, well under pressure and have comprehensive knowledge of rent arrears recovery practices and legislation.The successful candidate will have a good knowledge of housing benefit and universal credit claims, assisting customers with their

completion and providing basic welfare benefit and money advice to customers, About our teamThe successful candidate will work in our South team led by the Customer Accounts Team Manager: Ben Watson. If you require further information about the role, please contact Ben on ext 8073 or email ben.watson@karbonhomes.co.uk.Key InformationIt's important to us that everyone feels fairly rewarded for the work they do. We offer a competitive and comprehensive benefits package that supports the wellbeing of our people.

• Customer Accounts Officer (Support) - fixed term role until 29/03/2026
• Salary is £35,117 per annum plus a Karbon car payment of £2,260 per annum (pending pay review)
• Location: Stanley
• Regular travel will be required
• 37 hours per week with some homeworking available / flexible working
We recognise the contribution people with criminal records can make as colleagues and we welcome all applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to, and do not place them at, or make them a risk in the role they're applying for.The role you're applying for is covered by the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) will be asked to submit a basic disclosure and barring check application during pre-employment checks.Enjoy great benefitsWe provide a generous benefits package LogicMelon