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Torbay and South Devon NHS Foundation Trust, Torquay, Torbay
- Onsite working
- Part time
- Permanent
Posted today, 30 May
Job ref: c7434ac170424e6cb01e151a9f04c9d4
Full Job Description
Our Ward clerk / Receptionist within our SRU department will provide high quality administrative reception and ward-clerk support across the surgical receiving unit, being the first point of contact for the patients and relatives on arrival., + To act with professionalism and integrity, being a role model to those around us and ensuring everyone has an equal opportunity
+ To provide a service that is tailored to meet the needs of the individual and to understand what our patients/customers need and be adaptable and responsive
+ To provide a high-quality customer service which complies with relevant legislation and NHS Employment check standards
+ To be honest and learn from mistakes and help to create a "no-blame" culture were people feel able to share and learn from experiences together
+ To work as part of a team demonstrating effective communication, and working collaboratively with colleagues inside and out of the department
+ Acknowledge that you need to continually deliver greater value to customers
+ Be honest about your biggest challenges and create a culture of curiosity and openness
+ Make a deliberate effort to connect with strangers from different walks of life and invite them to share their ideas
+ Be curious and creative about new possibilities, whilst identifying what works well and to do more of it
+ Help to develop and foster a learning environment where feedback is welcomed and valued, + To provide reception service for all patients and visitors to the ward including sickness and annual leave cover. Some flexibility required
+ This includes filing in hospital notes and filing of notes
+ Ensure that the patient hospital computer systems are kept up to date
+ Support the ward and clinical staff in a range of administration tasks
+ To ensure that all Discharge Summaries are completed and sent out in line with Trust policy
+ Excellent organisational skills required
Please look at the job description attached for full Job description and responsibilities.
You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.
If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a 'Staff Carers' policy which includes flexible working where possible and a Carer's Passport scheme that links you into support and discounts.
IMPORTANT INFORMATION
+ We reserve the right to close vacancies early if we receive a high volume of applications. Therefore, we encourage you to apply promptly.
+ Please read the job description carefully and tailor your application to reflect the requirements of the role.
+ Applicants who identify in their application form they are a part of the Armed Forces community will be guaranteed an interview, provided they meet the minimum essential criteria outlined in the job description and person specification for the role. Step into Health guidance can be found on our NHS Employers website.
+ Correspondence will be sent via Trac, text, and email. Please ensure you check your email and Trac account regularly.
+ Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band.
+ If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion.
+ It is your responsibility to ensure the timely receipt of appropriate references.
The Trust is committed to preventing discrimination, valuing diversity and achieving equality of opportunity. No person (staff, patient or public) will receive less favourable treatment on the grounds of the nine protected characteristics as governed by the Equality Act 2010. If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.
The Surgical Receiving Unit (SRU) is a new unit within Torbay Hospital that takes patients directly referred from GPs, the Emergency Department and clinics.
We provide assessment for numerous surgical specialities including Urology, Orthopaedics and ENT. SRU is a fast-paced environment where every member of the MDT supports each other and are valued.
+ To provide a service that is tailored to meet the needs of the individual and to understand what our patients/customers need and be adaptable and responsive
+ To provide a high-quality customer service which complies with relevant legislation and NHS Employment check standards
+ To be honest and learn from mistakes and help to create a "no-blame" culture were people feel able to share and learn from experiences together
+ To work as part of a team demonstrating effective communication, and working collaboratively with colleagues inside and out of the department
+ Acknowledge that you need to continually deliver greater value to customers
+ Be honest about your biggest challenges and create a culture of curiosity and openness
+ Make a deliberate effort to connect with strangers from different walks of life and invite them to share their ideas
+ Be curious and creative about new possibilities, whilst identifying what works well and to do more of it
+ Help to develop and foster a learning environment where feedback is welcomed and valued, + To provide reception service for all patients and visitors to the ward including sickness and annual leave cover. Some flexibility required
+ This includes filing in hospital notes and filing of notes
+ Ensure that the patient hospital computer systems are kept up to date
+ Support the ward and clinical staff in a range of administration tasks
+ To ensure that all Discharge Summaries are completed and sent out in line with Trust policy
+ Excellent organisational skills required
Please look at the job description attached for full Job description and responsibilities.
You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.
If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a 'Staff Carers' policy which includes flexible working where possible and a Carer's Passport scheme that links you into support and discounts.
IMPORTANT INFORMATION
+ We reserve the right to close vacancies early if we receive a high volume of applications. Therefore, we encourage you to apply promptly.
+ Please read the job description carefully and tailor your application to reflect the requirements of the role.
+ Applicants who identify in their application form they are a part of the Armed Forces community will be guaranteed an interview, provided they meet the minimum essential criteria outlined in the job description and person specification for the role. Step into Health guidance can be found on our NHS Employers website.
+ Correspondence will be sent via Trac, text, and email. Please ensure you check your email and Trac account regularly.
+ Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band.
+ If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion.
+ It is your responsibility to ensure the timely receipt of appropriate references.
The Trust is committed to preventing discrimination, valuing diversity and achieving equality of opportunity. No person (staff, patient or public) will receive less favourable treatment on the grounds of the nine protected characteristics as governed by the Equality Act 2010. If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.
The Surgical Receiving Unit (SRU) is a new unit within Torbay Hospital that takes patients directly referred from GPs, the Emergency Department and clinics.
We provide assessment for numerous surgical specialities including Urology, Orthopaedics and ENT. SRU is a fast-paced environment where every member of the MDT supports each other and are valued.
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