Contribute and support the Chapter Managing Director in delivering the financial services strategy that drives income, ensures profitable growth and continuous improvement within the division.
Recruit lead and develop a highly effective Financial Services team whilst embedding the core behaviours, values and principles of the network and company.
Prepare and deliver the Financial Services Division income and profit budget; monitoring, reporting, forecasting, operating and delivering expected financial results.
Maintain an in-depth knowledge of Financial Services regulation and core products including all of those that the company is licensed to sell.
Monitor and evaluate Divisional key performance indicators including customer satisfaction identifying trends and where necessary developing and implementing initiatives to improve these.
Deliver the achievement of cross-sales and referral activity and promote all initiative designed to improve results
Ensure that all appropriate systems and controls as required by our chosen Network are implemented and followed in conjunction with our regional quality managers to effectively manage key risks and maintain the necessary standards
Maintain the role of supervisor as defined by our Network's Training and Competence scheme
Communicate regularly with the Sales Quality to ensure that all necessary messages and standards are up to date and cascaded correctly and adhered to by all Financial Services employees
Always maintain open dialogue with the Chapter Managing Director
Effectively handle customer complaints following the Company complaints procedure and managing business exposure
Create a universal knowledge and understanding and commit to the adoption of HR process and best practise including recruitment & selection, training & development, activity and performance management and employee relations
Create and drive a culture of coaching that leads to a high-performance culture (best in class ethos)
Work collaboratively across the Chapter business streams maximising the profitable working relationship
Ensure best practise and successes are shared within the Financial Services Chapter
Demonstrate a personal commitment to identify customers' apparent and underlying needs and continually seek to provide the highest quality service
A thirst for knowledge and development of oneself and others, supporting career development and results focussed
Have a clear vision and works relentlessly to communicate and deliver
Excel under pressure whilst working to tight deadlines and manage challenging situations & conversations
Accept responsibility for own actions and decisions and demonstrates commitment to accomplish work in an ethical, efficient, and cost-effective manner
Adjust planned work by gathering relevant information and applying critical thinking to address multiple demands and completing priorities in a changing environment
Demonstrate a personal commitment to creating and inclusive working environment, showing concern for success and wellbeing
Act with honesty and integrity at all times and as a long-term mentor & coach, If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be.

Minimum of 5 years' experience as a Mortgage and Protection Advisor within the financial service industry with a demonstrable record of motivating and leading a high performing team.
Working with the senior management team to help outline and achieve the company's business objectives through strategic management providing a clear direction and purpose.
Possess the drive to move the business forward, building and sustaining long term performance whilst supporting all other business streams operating with a 'One Team' chapter operation.
The ability to coach, develop and manage advisers to reach their true potential in terms of productivity, customer service and professionalism.
Excellent communication and presentation skills
Be self-motivated, confident and flexible. Must also be able to work accurately and be well organised.
There will be a requirement to react quickly and efficiently to market conditions, regulatory changes and business objectives., Relevant professional qualifications, e.g., full CeMAP or CII equivalent are crucial
Minimum 5 years' experience of Mortgage and Protection Advising is essential
Must live within the geographical area of the designated division

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Basic salary up to £40,000 (dependent on experience )
Competitive on target earnings of £70,000 - £90,000
Uncapped commission scheme
Company car or monthly car allowance
Quarterly and Annual bonus scheme
Company laptop provided with use of industry leading mortgage software
Our new company wide Elevate incentive programme

23 permanent Sales jobs in Kettering