Introduction

Join our team as a Pharmacy Counter Assistant Apprentice! Serve customers, assist with prescriptions, manage stock, and complete on-the-job training to gain a recognised qualification. Develop your skills in a supportive team and start your career in pharmacy and healthcare today.

About the Employer

At BD Healthcare, we are a rapidly-growing retail pharmacy company based in the West Midlands, dedicated to providing our clients with unparalleled service and innovative healthcare solutions. As a leader in our field, we pride ourselves on our dynamic and supportive working environment, fostering growth, and encouraging employees to excel in their careers. Our team is a diverse and passionate group of professionals who share our commitment to excellence. With a strong focus on professional development and employee satisfaction, BD Healthcare offers competitive benefits, a vibrant workplace culture, and ample opportunities for career advancement.

What You'll Do

A Pharmacy Counter Assistant typically handles the following day-to-day duties:

Serving Customers - Helping customers at the pharmacy counter, answering basic health and product queries, and offering over-the-counter advice (within training limits)
Processing Transactions - Handling payments and recording sales accurately
Supporting Prescription Services - Assisting in preparing and labelling prescriptions under pharmacist supervision
Stock Handling - Replenishing shelves, checking expiry dates, and keeping the pharmacy clean and organised
Administrative Support - Updating records, booking repeat prescriptions, and helping with paperwork as needed
Learning & Development - Completing apprenticeship training and applying new knowledge in the pharmacy setting
Their focus is on excellent customer service, supporting pharmacy operations, and learning the foundations of healthcare service

Training Outcome

Customer Service Lead.

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Logical
Team working
Initiative
Non judgemental
Patience

Qualifications

Essential - GCSE - English - C
Essential - GCSE - Maths - C

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: The applicant will work between 8:30am and 6:30pm, depending on the shift pattern. Hours will vary within this period in line with the rota, and occasional bank holiday work may be required.

Expected Duration: 1 Year

Training Provider: STAFF SELECT LTD

This employer is part of the Disability Confident scheme, committed to employing disabled people.

162 Retail jobs in Aldridge, Walsall