Pharmacy Customer Service Apprenticeship
B D Healthcare Ltd, Brandhall, Sandwell
Pharmacy Customer Service Apprenticeship
£16,224 to £25,775.88 a year
B D Healthcare Ltd, Brandhall, Sandwell
- Full time
- Permanent
- Apprenticeship programme
Posted 3 weeks ago, 3 Sep | Get your application in now before you miss out!
Closing date: 30-11-2026 (In 62 days)
Job ref: None
Location ref: Brandhall, Sandwell
Full Job Description
Introduction
Join our team as a Pharmacy Counter Assistant Apprentice! Serve customers, assist with prescriptions, manage stock, and complete on-the-job training to gain a recognised qualification. Develop your skills in a supportive team and start your career in pharmacy and healthcare today.
About the Employer
At BD Healthcare, we are a rapidly-growing retail pharmacy company based in the West Midlands, dedicated to providing our clients with unparalleled service and innovative healthcare solutions. As a leader in our field, we pride ourselves on our dynamic and supportive working environment, fostering growth, and encouraging employees to excel in their careers. Our team is a diverse and passionate group of professionals who share our commitment to excellence. With a strong focus on professional development and employee satisfaction, BD Healthcare offers competitive benefits, a vibrant workplace culture, and ample opportunities for career advancement.
What You'll Do
A Pharmacy Counter Assistant typically handles the following day-to-day duties:
- Serving Customers - Helping customers at the pharmacy counter, answering basic health and product queries, and offering over-the-counter advice (within training limits)
- Processing Transactions - Handling payments and recording sales accurately
- Supporting Prescription Services - Assisting in preparing and labelling prescriptions under pharmacist supervision
- Stock Handling - Replenishing shelves, checking expiry dates, and keeping the pharmacy clean and organised
- Administrative Support - Updating records, booking repeat prescriptions, and helping with paperwork as needed
- Learning & Development - Completing apprenticeship training and applying new knowledge in the pharmacy setting
- Their focus is on excellent customer service, supporting pharmacy operations, and learning the foundations of healthcare service
Training Outcome
Customer Service Lead.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Qualifications
- Essential - GCSE - English - C
- Essential - GCSE - Maths - C
Course Information
Course: Customer service practitioner (level 2)
Level: 2
Route: Sales, marketing and procurement
Apprenticeship Level: Intermediate
Working Arrangements
Working Week: The applicant will work between 8:30am and 6:30pm, depending on the shift pattern. Hours will vary within this period in line with the rota, and occasional bank holiday work may be required.
Expected Duration: 1 Year
Training Provider: STAFF SELECT LTD
This employer is part of the Disability Confident scheme, committed to employing disabled people.