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Salary not available. View on company website.
Sandwell Metropolitan Borough Council, Oldbury, Sandwell
- Onsite working
- Full time
- Permanent
Posted today, 28 May
Job ref: 596b6389fa1145b184c1cc440de58b17
Full Job Description
We are looking for a Repairs Operational Officer to join our team. To manage and produce an excellent high quality, customer focused Repairs service that is efficiently run for SMBC repairs housing stock and its tenants. Including the management and day to day performance for Damp & Mould works in line with Awaab's Law, the management of Housing disrepairs jobs (HDR's) including the monitoring and link with both internal and external legal teams. To offer comprehensive Repairs advice, prevention of delays to service, collaborative working with other bodies such as but not limited to, Housing management, Capital teams, Urban Design, tenant contact Centre, the housing hub, tenants, emergency services, MP's, Councillor's, Senior and executive management, The emergency services, contractors, training providers and suppliers. Job Summary:-
- To manage, motivate and drive customer excellence for the day-to-day activities of your team. To develop a sense of pride and passion and a "can do attitude" across the area to improve services and focus staff on providing services "right first time"
- To manage Operational duties including, monitoring of statistics; advice and support to employees and ensuring the accurate and timely completion of documentation in relation to organisation processes and procedures.
Must possess knowledge of current legislation regarding Building Works. - Knowledge of current issues affecting council, social and private sector housing.
- Flexibility and willingness to work with changing and conflicting demands.
- Legislation around Awaab's Law specifically to Damp & Mould works.
- Confidently demonstrate the ability to manage Housing.
- Disrepair Claims for Asset Management.
- Must have or be working towards Level 4 In Management or HNC/HND Equivalent.
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