Tenancy Support Coordinator
Hybrid Homeworking with office based in Great Yarmouth
Part time, 34 hours a week, Monday – Friday
Starting Salary at £33,316 per annum, with future progression opportunities to £35,440 plus Essential Car User Allowance of £4,180 per annum (pro rata’d based on 34 hours per week)
12 month Contract

About the role

We are looking for a committed, empathetic individual to support residents with a wide range of complex needs. This may include help with life skills, such as budgeting and managing a tenancy, as well as support with family or relationship breakdown, financial hardship, or tenancy breaches, enabling residents to maintain their tenancies or live independently. The role involves:

Developing and delivering integrated support plans that empower residents to overcome challenges, reduce risks, and sustain their tenancies.
Assessing the needs of residents whose tenancies may be at risk due to welfare benefit changes, tenancy breaches, or concerns about living conditions.
Working openly with people to create a caring, structured environment where they feel able to explore their own challenges.
Maintaining effective relationships with partner organisations, local authorities, and other agencies across the region.
Providing support to our residents who are at risk due to Safeguarding, Domestic Abuse or Self-Neglect and Hoarding

For full details on the role, please see the job description.

About You

The successful candidate should be self-motivated and able to assist people in a practical way. They should have a relevant experience in housing management, social care, enforcement or community safety. They will have the ability to plan and deliver needs based and structured packages of support.

You will have experience of engaging, supporting and working with hard-to-reach residents and their families with complex needs. You will also have knowledge of the welfare benefit system, understanding of wider issues such as social care and criminal justice systems. You should have an awareness of these areas safeguarding policies and procedures, and community safety.

A full driving licence is essential, and a DBS Check will be required for this role.

All team members and colleagues working for Broadland will always be expected to act in a manner that is consistent with our corporate values and behaviours, as detailed in the job description.

About Us

Broadland Housing Association offers more than 5,700 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone. We are one of the top 25 Housing Organisations to work for in the UK and feature in the top 50 organisations to work for in the East of England.

Our team are provided with the tools to work from home as well as supportive and flexible understanding of the challenges this sometimes presents. We are a Hybrid Homeworking employer and provide the team with the tools to work from home (approx. 60% home and 40% office split). As the role requires attendance at Broadland premises candidates must live within a 75-minute commute of their office location (Great Yarmouth, NR30 1RL).

We offer staff many great benefits such as:

Enhanced annual leave starting from 22 days, plus a day off for your birthday, a volunteering day and a personal day.
Generous contributory pension scheme.
Access to an Employee Assistance Programme to support you when you need it.
Health Cash Plan – claiming for things such as eye tests and prescriptions as well as many other wellness and money saving perks.
Utilities allowance to support hybrid home workers.
Lots of training opportunities.
And many more – Please see our benefits document available on our website!

For full details or if you have any questions regarding this role or any other vacancies at Broadland Housing Association, please contact our recruitment line on 01603 750109 and leave a message or email: recruitment@broadlandgroup.org.

Closing date: Midnight on 7 September 2026

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