As a Customer Ambassador, you are essential to our customer's travel experience. Customers look to you for advice and information for buying the best ticket for their journey. You're knowledgeable and personable, which enables our customers to start their journey effortlessly and with a smile Your responsibilities will include, but are not limited to:

Approaching customers in the station concourse offering help with purchasing tickets, as well as recommending best routes to those that need assistance.
Proactively assisting customers with the self-service machines ensuring they purchase the appropriate ticket for their journey while coaching and educating them on how to use the machine.
Using several types of technology as well as performing routine maintenance to ticket vending machines., Our customers need us all day, every day (except Christmas day) and as part of the stations team, you'll need to able to work shifts at all times of the day and on every day of the week.

Organised, proactive and able to efficiently prioritise tasks.
Able to cope with repetitive tasks under pressure.
A great communicator that enjoys working with people.
Confident and happy to approach and talk to new people.
Passionate about doing the right thing - nothing is too much trouble.

Free duty and leisure travel on SWR services for employees
Free leisure travel for spouse/partner and dependants (criteria dependent)
75% discount on many other train operating companies
Full training and support with development
Excellent pension scheme

24 permanent Production / Manufacturing jobs in Hackney