Head of Operations

We've been passionate about great-tasting, 100%-traceable speciality coffee since roasting our first coffee in the basement of our original restaurant 16 years ago. Today, we're a B Corp-certified roaster, producing fresh coffee from our North London roastery, supplying our nine restaurants, Brew Bars, and a growing customer base. We're looking for a hands-on Head of Operations to lead our end-to-end roastery operation. You'll own the operational engine: planning, packaging & consumables procurement, production, fulfilment, customer experience and cost management. You'll build a scalable, efficient operation that delivers consistently high standards of quality and service, whilst leading the team through a period of change and growth. Responsibilities People, Cost & Compliance

• Lead and develop the Operations and Customer Experience teams, building a high-performing, solution-focused culture.
• Own operational budgets and drive better purchasing, resourcing, production and fulfilment efficiency.
• Own site Health & Safety, risk management and compliance, including SALSA and Fairtrade standards.
• Embed B Corp principles and measurable sustainability improvements across the operation
. Planning & Production
• Own the S&OP process, bringing clear decisions through the exec routine, turning demand forecasts into green coffee, packaging, capacity and production scheduling plans.
• Drive lean manufacturing and continuous improvement across the roastery, reducing waste, improving workflows and delivering measurable efficiency gains.
• Lead major operational change and automation projects, from business case through to implementation.
• Use AI and automation to simplify planning, reporting and operational workflows.
• Own Unleashed as the operational source of truth, ensuring accurate inventory, stock movements and master data.
• Be hands-on when needed, stepping onto the production floor to solve problems and keep things moving.
Procurement & Supplier Management
• Own strategic relationships with third-party production and logistics partners, holding them to agreed SLAs, quality and service standards.
• Ensure packaging and consumables are competitively priced and regularly benchmarked.
• Oversee quality assurance, complaints and compliance documentation.
Customer Experience
• Support the Customer Experience Manager to deliver a seamless customer journey across D2C and B2B, providing operational support with customer communication, order-to-cash, technical servicing, SLAs and senior-level escalations.
  
  Proven senior operations experience in food, beverage or FMCG manufacturing.
• Lean mindset:
Practical experience with Lean/Six Sigma and a track record of delivering measurable improvements.
• Hands-on leader:
Comfortable getting into the detail, troubleshooting problems and making things happen.
• People leader:
Able to build, motivate and lead teams through change.
• Commercially sharp:
Strong planning, budget management and data-driven decision-making skills.
• Supply chain savvy:
Strong understanding of procurement, inventory and production planning; AI/automation experience essential.
• Customer focused:
High standards of service and experience leading customer-facing teams.


• 50% off all food in our Brew Bars
• Dining discount when visiting our restaurants
• Weekly roastery team lunch
• All of the coffee you can drink on site
• Weekly allowance of coffee for home
• Bike to work scheme
• Mental health and well-being support
• Financial health education and support
• Leadership training and development
• Birthday & Anniversary Treat: on your birthday and work anniversary, you'll receive a Caravan voucher to spend in any of our restaurants
• Development and career progression: 80% of all our management roles are filled internally