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Salary Not Specified
Boeing Company, St John's Common, Mid Sussex
- Onsite working
- Full time
- Permanent
Posted 1 day ago, 9 Jun
Job ref: 7ea93423666e4e969b78a6b2632256ca
Full Job Description
- Provide internal customer support for the sale of consumables in the aviation industry.
- Manage an international customer base from order receipt through to payment, ensuring the fulfilment of agreed services.
- Coordinate responses to customer inquiries regarding spare parts requirements and facilitate the resolution of delivery issues.
- Oversee the collection and processing of supplier and customer data related to the delivery of spare parts, provisioning products, or related services.
- Enter, track, monitor, and coordinate customer material, delivery requirements, and returns for customer orders.
- Ensure timely order processing and administration, including regular deadline monitoring in daily coordination with the materials management and shipping departments to guarantee on-time deliveries.
- Communicate regularly with customers regarding the status of their orders, coordinate any potential changes, and provide updates on delivery timelines.
- Monitor returns and handle complaints, ensuring customer satisfaction and resolution of issues.
- Collaborate with internal teams to improve processes and enhance customer experience.
- Maintain accurate records of customer interactions and transactions in the system.
Ideally, some initial professional experience in customer service within the aviation sector and/or wholesale. - A passion for daily customer interaction and the ability to work independently.
- Strong practical English language skills, both written and spoken.
- Initial experience with SAP (preferably SAP HANA) or other ERP systems would be advantageous.
- Proficiency in the MS Office Suite, particularly Excel.
- Excellent organisational skills and attention to detail.
- Strong problem-solving abilities and a proactive approach to customer service.
Join our Performance & Execution Team at Boeing, where we are committed to delivering exceptional service in the aviation industry. We are currently seeking a Customer Support Specialist to enhance our team.
Simply Health- Contribution towards the cost of individual medical care, including eye tests and glasses, chiropody, dental costs and health and well- being. - Employee Assistance Programme- Mental Health and wellbeing support
- Bippit- Financial Advice
- Access to Boeing UKI Discount Program
- Increase in Vacation with length of service
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