Introduction

Quickline Couriers provides a same day and dedicated transportation service for goods ranging from small vans to larger haulage vehicles. The premium service requires time critical responses and attention to detail. The company in its previous 7 years has grown into a well-known and relied on organisation.

About the Employer

Established in 2016, Quickline Couriers offers same-day and dedicated delivery services. From small vans up to artic vehicles throughout the whole of the UK and Europe with the heart of our operations strategically situated within Liverpool, Manchester, Preston, Stoke, and Birmingham, meaning we have access to all major motorways and roads which in return allows us to provide a prompt and efficient delivery service.

What You'll Do

Liaise with the Transport Department to ensure new bookings are promptly covered
Ensure collection, delivery, and customer contact numbers are present for all consignments, including customer contacts for jobs going out of normal working hours (07:00 - 18:00)
Liaise with customers and suppliers regarding any loading or unloading issues to avoid unnecessary delays and additional charges
Always backup any verbal conversations with customers via email including additional charges

Training Outcome

A recognised qualification:

You’ll receive an industry-recognised certificate, such as:

Level 2 Customer Service Practitioner or Level 3 Customer Service Specialist (UK)
Additional training in communication, problem-solving, and digital skills
This qualification shows that you’re skilled in delivering excellent customer experiences

Skills Required

Communication skills
IT skills
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Analytical skills
Logical
Team working

Course Information

Course: Customer service specialist (level 3)

Level: 3

Route: Sales, marketing and procurement

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Normal working hours (07:00 - 18:00). Working days TBC.

Expected Duration: 1 Year 3 Months

Training Provider: ACCESS FURTHER EDUCATION LIMITED

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