Customer Service Specialist Apprenticeship
QUICKLINE COURIERS LIMITED, Speke, Liverpool
Customer Service Specialist Apprenticeship
£15,392 a year
QUICKLINE COURIERS LIMITED, Speke, Liverpool
- Full time
- Permanent
- Apprenticeship programme
Posted 1 week ago, 3 Sep | Get your application in now before you miss out!
Closing date: 30-10-2026 (In 45 days)
Job ref: None
Location ref: Speke, Liverpool
Full Job Description
Introduction
Quickline Couriers provides a same day and dedicated transportation service for goods ranging from small vans to larger haulage vehicles. The premium service requires time critical responses and attention to detail. The company in its previous 7 years has grown into a well-known and relied on organisation.
About the Employer
Established in 2016, Quickline Couriers offers same-day and dedicated delivery services. From small vans up to artic vehicles throughout the whole of the UK and Europe with the heart of our operations strategically situated within Liverpool, Manchester, Preston, Stoke, and Birmingham, meaning we have access to all major motorways and roads which in return allows us to provide a prompt and efficient delivery service.What You'll Do
- Liaise with the Transport Department to ensure new bookings are promptly covered
- Ensure collection, delivery, and customer contact numbers are present for all consignments, including customer contacts for jobs going out of normal working hours (07:00 - 18:00)
- Liaise with customers and suppliers regarding any loading or unloading issues to avoid unnecessary delays and additional charges
- Always backup any verbal conversations with customers via email including additional charges
Training Outcome
A recognised qualification:
You’ll receive an industry-recognised certificate, such as:
- Level 2 Customer Service Practitioner or Level 3 Customer Service Specialist (UK)
- Additional training in communication, problem-solving, and digital skills
- This qualification shows that you’re skilled in delivering excellent customer experiences
Skills Required
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
Course Information
Course: Customer service specialist (level 3)
Level: 3
Route: Sales, marketing and procurement
Apprenticeship Level: Advanced
Working Arrangements
Working Week: Normal working hours (07:00 - 18:00). Working days TBC.
Expected Duration: 1 Year 3 Months
Training Provider: ACCESS FURTHER EDUCATION LIMITED