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Salary not available. View on company website.
Brackenberry Limited, Northallerton, North Yorkshire
- Onsite working
- Full time
- Temporary
Posted today, 23 Aug
Job ref: c4193e7bd309405c9956558f399edece
Full Job Description
We are working closely alongside a Local Authority in North Yorkshire to assist with the appointment of a Benefits Officer, on a 3-month contract, likely to be extended at clients discretion. Please apply with your CV for immediate consideration., The Benefits Officer will play a key role within North Yorkshire Councils Welfare & Benefits Service, which supports a wide range of residents across the county. The post holder will be responsible for the accurate and timely administration of Housing Benefit, Council Tax Reduction, Discretionary Housing Payments, and Exceptional Hardship Awards, ensuring compliance with statutory requirements, case law, and local policies. Working as part of a dedicated team, the Benefits Officer will deliver excellent customer service by providing clear advice, guidance, and support to residents, colleagues, and external partners. The role requires high attention to detail, the ability to interpret complex legislation, and strong interpersonal skills to manage sensitive enquiries with professionalism and empathy.,
- Process and assess Housing Benefit and Council Tax Reduction claims (new and changes in circumstances) in line with legislation, case law, and council policy.
- Accurately handle complex claims such as self-employed, students, and persons from abroad.
- Act as first point of contact for enquiries by face-to-face, telephone, email, and written correspondence.
- Maintain accurate, secure, and confidential data and records.
- Contribute to achieving service performance targets and KPIs.
GCSE or equivalent in English & Maths (essential). - IRRV Benefits/Revenues qualification (desirable). Knowledge & Experience:
- Experience working in a customer-focused environment, dealing directly with clients on a one-to-one basis.
- Recent experience of assessing Housing Benefit and Council Tax Reduction claims.
- Ability to deliver high levels of accuracy and efficiency in high-volume transactional work.
- Experience interpreting and applying legislation, financial, and technical information.
- Practical knowledge of Housing Benefit and Council Tax Reduction regulations in England & Wales.
- Understanding of GDPR, Health & Safety, Equality & Diversity, and other relevant policies.
- Proficient in Microsoft Office (Word, Excel, Outlook) for letters, reports, and data presentation.
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