As a Service Manager based in either Ripon or Warwick, you'll be responsible for:

Acting as the primary IT contact for Central Services, ensuring smooth day-to-day service performance
Building strong relationships with stakeholders and keeping them supported and informed
Taking ownership of service quality, using data and feedback to track and improve outcomes
Identifying opportunities to enhance processes and drive continuous improvement
Bringing a people-first approach, with curiosity and a willingness to learn how our systems support the business

Excellent communication, collaboration and stakeholder management skills
An understanding of IT systems and knowledge of ITIL Service Lifecycle best practice
Engaging individual, commercially aware, with strong influencing and decision-making skills
Service management awareness and experience of service metrics and analysis

Also, did we mention? In addition to the competitive salary, there are also benefits on tap - including...

1 Call / Contact Centres jobs in Kilburn, North Yorkshire