2 Insurance jobs in Guildford

Be Part of the Team Behind the Drive At SIXT, we don't just move vehicles - we move people, experiences, and careers forward. Our UK Damage Department is responsible for managing all vehicle damage cases across our UK fleet. As a Damage Agent, you'll play a key role in investigating claims, supporting customers, and helping us maintain the high standards we're known for., As a Damage Agent, you'll handle every aspect of a damage claim - from initial assessment to final invoicing. Your day-to-day will include: Liability & Claims Management

• Review and assess damage claims for accuracy and quality
• Make final decisions on liability based on evidence and policy
• Escalate complex cases (e.g. breach of contract, insurance matters, serious incidents)
Invoicing & Finance
• Raise and issue damage-related invoices in line with contractual agreements
• Ensure all documentation is clear, accurate, and compliant
Customer Complaint Resolution
• Respond to customer queries and complaints regarding damage charges
• Communicate clearly, professionally, and with empathy
Debt Management
• Follow up on outstanding payments
• Work with internal teams to ensure timely resolution of overdue accounts
Quality & Collaboration
• Conduct quality checks on active claims
• Support onboarding of new business customers and ensure damage processes are clearly understood
• Work closely with departments like Fleet, Legal, and Customer Service
  
  We're looking for someone who is analytical, detail-oriented, and customer-focused, with the ability to manage complex cases and communicate clearly and confidently.
• Technical Knowledge: Demonstrates a solid understanding of liability and insurance principles (training can be provided), with familiarity in invoicing and debt recovery processes.
• Attention to Detail: Accurately reviews and interprets damage claims with a critical eye, ensuring consistency and precision in all case documentation.
• Communication Skills: Communicates clearly and professionally, both in writing and verbally, to convey complex information effectively to various stakeholders.
• Case Management: Efficiently handles high volumes of cases with accuracy, maintaining quality while meeting deadlines in a fast-paced environment.
• Customer Service & Problem Solving: Maintains a strong customer service focus with a proactive approach to resolving issues, including experience managing sensitive or escalated complaints.