2 Heritage / Culture / Library jobs in Sutton, Doncaster

Customer Service Assistant

Wakefield Council

• Horbury, West Yorkshire Wakefield
• Permanent
• Part-time
• 17 hours ago

We have an opportunity for a highly motivated individual, with a passion for delivering exceptional customer service to join the library service. The post is 15.75hrs per week and based at Horbury Library. You will be responsible for providing a high standard of customer service that exceeds customer expectations and enhances our library service profile by contributing to the delivery of a comprehensive events programme.

You will have:

• a positive and flexible approach
• excellent interpersonal skills
• previous experience in a customer facing environment
• a good standard of ICT proficiency, including a working knowledge of Microsoft Office software programmes and web-based packages
• a calm approach when dealing with complex and stressful situations
• the ability to engage and interact appropriately with both adults and children
• the ability to encourage and motivate customers to participate in activities which enhances the customer experience.

As part of the interview process, you will be required to complete an interactive task.

If you would like any more information about this exciting role, please contact:

Chris Williams
07392 287839
or
Vicky Clarke
01924 303060

Job title: Customer Service Assistant
Job reference: 243162
Date posted: 21/05/2025
Application closing date: 15/06/2025
Location: Horbury Library, Westfield Road, Horbury, Wakefield WF4 6HP
Salary: £10,388.19 - £10,719.79, Grade 4, 15.75 hours, Permanent
Package: Blank
Contractual hours: 15.75
Basis: Part time
Job category/type: Customer Services, Part time, Permanent

• a positive and flexible approach
• excellent interpersonal skills
• previous experience in a customer facing environment
• a good standard of ICT proficiency, including a working knowledge of Microsoft Office software programmes and web-based packages
• a calm approach when dealing with complex and stressful situations
• the ability to engage and interact appropriately with both adults and children
• the ability to encourage and motivate customers to participate in activities which enhances the customer experience.
As part of the interview process, you will be required to complete an interactive task., We have an opportunity for a highly motivated individual, with a passion for delivering exceptional customer service to join the library service. The post is 15.75hrs per week and based at Horbury Library. You will be responsible for providing a high standard of customer service that exceeds customer expectations and enhances our library service profile by contributing to the delivery of a comprehensive events programme. You will have:
• a positive and flexible approach
• excellent interpersonal skills
• previous experience in a customer facing environment
• a good standard of ICT proficiency, including a working knowledge of Microsoft Office software programmes and web-based packages
• a calm approach when dealing with complex and stressful situations
• the ability to engage and interact appropriately with both adults and children
• the ability to encourage and motivate customers to participate in activities which enhances the customer experience.