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Service Delivery Performance Specialists
Salary not available. View on company website.
Philips, Newtown, Cambridge
- Onsite working
- Full time
- Permanent
Posted 1 week ago, 18 Jul
Job ref: f0544fe4266841c2a1067c576d358b6f
Full Job Description
Job Title Service Delivery Performance SpecialistsJob DescriptionService Delivery Performance SpecialistIn this role youYou are responsible for working towards service delivery performance encompassing, operational performance, productivity, continuous improvement, root cause analysis, and solution delivery performance, working under limited supervision.Your role:
- Conducts analysis and generate insightful reports on actual performance against predetermined targets.
- Performs data mining, management, and reporting for KPIs. Support performance monitoring and root cause analysis and continuous improvement.
- Utilizes business intelligence tools to quantify business challenges, recommend actions for improvement, and quantitatively track improvements.
- Coordinates install base data collections with project team members to meet Q&R and install base data requirement for licensed software and computer assets under managed service agreements.
Bachelor's / Master's Degree in Health Science, Engineering or Information Systems or equivalent. - 3+ years of experience in areas such as Service Delivery, Performance Management or equivalent.
- 2+ years in Project Management
- Experience with Excel, Data Analysis & Reporting, Lean Six Sigma, Continuous Improvement.
- You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this
position.How we work togetherWe believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.This is an office role.About PhilipsWe are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
Philips Transparency DetailsThe pay range for this position in Cambridge, MA is $87,000 to $140,000, Annually.The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found .At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.Additional InformationUS work authorization is a precondition of