Brokerage Officer

The Brokerage Officer is part of the Adult Social Care Contract Management & Market Shaping service, which plays a critical role in ensuring people with care and support needs are matched with safe, appropriate, and value-for-money care and support. The Brokerage service works closely with social work teams, providers, and commissioning colleagues to support timely placements, manage system pressures, and uphold statutory duties across Cambridgeshire. In this role, you will carry out person-centred brokerage activity, implementing agreed processes to source and coordinate care and support that meets individual needs while managing risk, cost, and quality. You will work within clearly defined procedures, ensuring placements are made safely and efficiently, records are accurate, and issues are identified and escalated appropriately. By resolving the majority of queries at first point of contact, monitoring your own compliance, and contributing to continuous improvement of brokerage processes, the Brokerage Officer helps reduce delays, maintain service flow, protect public funds, and improve experiences for people using services. Your work supports consistent practice across the service and enables the organisation to respond effectively to demand while maintaining high standards of quality and accountability., You will implement and report back on assigned tasks for the Authority, adhering to set processes to ensure that brokerage services are delivered safely and efficiently. They will be responsible for following all instructions and procedures to manage risk and secure value for money. You will monitor their own activities for compliance and accuracy, raising any risks or concerns with their supervisor or manager. They will maintain careful records and contribute to the effective operation of the team. You will also be required to participate in reviews and discussions to help improve brokerage processes, promote safe practice, and achieve service priorities through consistent and accurate reporting and you will deputise for their immediate manager from time to time., Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered. We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action.

You will have previous experience of working across organisations in joint working arrangements including significant experience of public sector placement finding. You will have familiarity with contract management, compliance, risk assessment and performance monitoring, a proven record of participating in brokerage systems changes, programmes from planning through delivery with measurable results, delivering improved outcomes and sustainable markets. You will also have some experience in risk governance, market stewardship, and the management of provider/market failure.

Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.

We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage…

• A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family
• Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme
• Take your bank holidays flexibly to better suit your personal circumstances
• Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings
• Access to development opportunities, apprenticeships and qualified coaches to support your personal and professional growth
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
• Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network
• Opportunities to nominate and receive Employee Recognition Awards
• An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes