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Local Director, SME Business Banking
Salary not available. View on company website.
HSBC Group, Milton Keynes
- Onsite working
- Full time
- Permanent
Posted today, 14 Jul
Job ref: 2ce7c791e57845f5880b8a6ddbead783
Full Job Description
holder will champion a customer-obsessed and winning mindset culture across the business and embed high-performance through SME Business Banking colleagues to better serve our customers. Responsible for developing a sustainable local business growth strategy, focusing the team on maximising the depth and breadth of existing customer relationships, with an awareness of cultivating new-to bank opportunities, whilst leveraging our network aligned with bank's overall goals. In this role, you will: Lead a Relationship Management team aligned to a common purpose and HSBC values, and delivering fair outcomes for customers Prepare and coach Relationship Managers in building an understanding of the customer's business, identifying customer needs and delivering fair outcomes Drive appropriate financial focus of team to enhance revenue growth through both current and new-to-bank customers (Domestic and International) such as providing feedback following customer interactions Collaborate with
colleagues to deliver appropriate needs-based solutions for customers and engage in value-adding discussions with high priority customers to facilitate business execution or assist in managing sensitive risk issues Confidently manage financial crime risk throughout the customer lifecycle by identifying, assessing, accepting, monitoring, escalating and mitigating Promote the Bank brand, capabilities and services through local events and partnerships To be successful in this role you should meet the following requirements: Extensive knowledge of the UK market, understanding the interplay between geopolitics and commercial outcomes, and connectivity with a range of stakeholders (i.e. customers, regulators, and employees) In-depth knowledge and experience of Corporate Lending Proven coaching and performance management skills. Excellent interpersonal and communication skills, with a particular emphasis upon inspiring, influencing and negotiating in dealing with clients and colleagues. Ability
to thrive in a high-pressure environment, meet role demands and make prompt and practical business decision, even in times of ambiguity, considering various perspectives and taking responsibility for outcomes Ability to understand a customers' business and priorities and interact with business customers at all levels. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during
the recruitment process, please get in touch with our Recruitment Helpdesk: Email: hsbc.recruitment@hsbc.com Telephone: +44 207 832 8500
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