This role focuses on improving service infrastructure, supporting incremental product changes, and improving field execution across an established install base. You will act as the Voice of Service, ensuring service strategies, tools, and processes scale optimally with evolving customer and product needs. See specific responsibilities below, Service Infrastructure & Strategy

Drive consistency and scalability of service models across shared platforms
Improve service workflows, tooling, calibration processes, and parts strategies
Partner with engineering on product updates (hardware, software, features)
Assess and implement impacts to serviceability, training, and spare parts
Maintain and evolve PSPs using field data to refine cost, reliability, and PM strategies
Find opportunities for cross-product standardisation and simplification
Support escalations and identify systemic issues across the install base
Translate field feedback into engineering improvements and service solutions
Develop scalable training and documentation focused on shared infrastructure
Lead BKMs, troubleshooting flows, and knowledge systems
Support targeted installs and upgrades to validate and improve service processes
Drive continuous improvement through best practices and cross-team teamwork
Domestic and international travel required (<25%)

A Bachelor's degree in Engineering or equivalent level of experience.
Excellent technical writing and documentation skills
Expertise in Basic Microsoft Software Packages
Excellent presentation skills and a proven level of comfort in front of various audiences
Demonstratable problem solving skills and understanding of their business impact
An eagerness to learn new technologies, processes, and techniques, Project Management Experience with demonstrable experience across multiple subject areas
High-Tech Capital Equipment experience in KLA Instruments or similar Semiconductor industry
Demonstrated experience with manufacturing control systems (ERP, PLM, etc.) and customer management systems (CRM).
Comfortable with data analysis to research a problem and determine what data are required to answer specific questions and problems
MS Project and Visio experience

The SPTS division of KLA, designs, manufactures and markets wafer processing solutions for the global semiconductor and related industries. SPTS provides industry leading etch and deposition process technologies on a range of single wafer handling platforms. End-market applications include micro-electromechanical systems (MEMS), advanced packaging, LED, high speed RF device IC's and power semiconductors. SPTS is part of KLA Corporation which develops industry-leading equipment and services that enable innovation throughout the electronics industry. We provide advanced process control and process-enabling solutions for manufacturing wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. In close collaboration with leading customers across the globe, our expert teams of physicists, engineers, data scientists and problem-solvers design solutions that move the world forward.

62 Full time Engineering / Technical jobs in Merthyr Tudful, Merthyr Tudful - Merthyr Tydfil