Product Engineer (NPI)

This role focuses on improving service infrastructure, supporting incremental product changes, and improving field execution across an established install base. You will act as the Voice of Service, ensuring service strategies, tools, and processes scale optimally with evolving customer and product needs. See specific responsibilities below, Service Infrastructure & Strategy

• Drive consistency and scalability of service models across shared platforms
• Improve service workflows, tooling, calibration processes, and parts strategies
Incremental Product Support
• Partner with engineering on product updates (hardware, software, features)
• Assess and implement impacts to serviceability, training, and spare parts
Product Support Plan (PSP)
• Maintain and evolve PSPs using field data to refine cost, reliability, and PM strategies
• Find opportunities for cross-product standardisation and simplification
Field & Customer Support
• Support escalations and identify systemic issues across the install base
• Translate field feedback into engineering improvements and service solutions
Training & Knowledge Scaling
• Develop scalable training and documentation focused on shared infrastructure
• Lead BKMs, troubleshooting flows, and knowledge systems
Install & Continuous Improvement
• Support targeted installs and upgrades to validate and improve service processes
• Drive continuous improvement through best practices and cross-team teamwork
Travel
• Domestic and international travel required (<25%)
  
  A Bachelor's degree in Engineering or equivalent level of experience.
• Excellent technical writing and documentation skills
• Expertise in Basic Microsoft Software Packages
• Excellent presentation skills and a proven level of comfort in front of various audiences
• Demonstratable problem solving skills and understanding of their business impact
• An eagerness to learn new technologies, processes, and techniques, Project Management Experience with demonstrable experience across multiple subject areas
• High-Tech Capital Equipment experience in KLA Instruments or similar Semiconductor industry
• Demonstrated experience with manufacturing control systems (ERP, PLM, etc.) and customer management systems (CRM).
• Comfortable with data analysis to research a problem and determine what data are required to answer specific questions and problems
• MS Project and Visio experience
  
  The SPTS division of KLA, designs, manufactures and markets wafer processing solutions for the global semiconductor and related industries. SPTS provides industry leading etch and deposition process technologies on a range of single wafer handling platforms. End-market applications include micro-electromechanical systems (MEMS), advanced packaging, LED, high speed RF device IC's and power semiconductors. SPTS is part of KLA Corporation which develops industry-leading equipment and services that enable innovation throughout the electronics industry. We provide advanced process control and process-enabling solutions for manufacturing wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. In close collaboration with leading customers across the globe, our expert teams of physicists, engineers, data scientists and problem-solvers design solutions that move the world forward.
Group/Division The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts., As we expand our team in Wales, we're looking for talented engineers to help shape the future of precision measurement and advanced manufacturing technologies. About the KLA Instruments Group The KLA Instruments group develops high precision metrology and specialized defect inspection solutions used across a wide range of high-tech industries. Our portfolio includes nanoindentation systems for mechanical characterization, along with profilometers, sheet resistance and thin-film measurement systems that enable customers to measure and understand the physical, surface, dimensional and electrical properties of advanced materials and devices. Our technologies support critical applications in semiconductor manufacturing, MEMS, advanced packaging, thin films, photonics, polymers, and emerging materials research. By delivering highly accurate and repeatable measurements, we help customers improve process control, optimize product performance, accelerate innovation, and increase manufacturing yield. Learn more about our products in the Instruments Group Product Guide. Why Join Us? As part of the KLA Instruments team, you'll work at the forefront of materials characterization and metrology innovation, collaborating with experts who are helping solve some of the most complex engineering challenges across the electronics, semiconductor, and advanced materials industries.

KLA's benefits package includes: Annual leave starting at 25 days (plus bank holidays), contributory pension scheme, cash health plan, cycle to work scheme, global bonus plan, share scheme, rewards scheme, life assurance., We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.