The role is covering the Gillingham and Faversham area group and is an 18.5 hour a week position consisting of the below days:

Wednesday
Thursday
Friday
Ensuring great customer experiences are considered in everything we do
Ensuring Event Plans are created for events in your area that may impact safety or crowding at stations, working with stakeholders to decide staffing levels required.
Ensuring the rapid and effective response to incidents affecting customers, particularly with the KICC to implement the Service Disruption Procedure.
Ensuring that gate lines are in operation to agreed compliance hours.
Ensuring that ticket offices are opened as required by Schedule 17 and that ticket vending machine availability is delivered to ensure customer queuing times are within Charter targets.
Ensuring compliance within Service Quality Regime targets for your area are adhered to and completed within agreed time frames.
Delivering delay minutes within agreed forecasts.
Leading by example with a 'Be on a 10' attitude, driving the culture through your teams.
Coaching and developing Station Managers at all stations within the area group to create customer and safety focused teams and setting KPI's to improve performance and reduce subsidy.
Managing staffing levels at stations within the area group and arranging recruitment and selection as appropriate to ensure effective resourcing of staff to minimise overtime and rest-day working.
Ensuring regular check-ins with Station Managers and ensuring they are carrying out check-ins with their teams.
Ensuring compliance to all company policies, procedures and processes are being met as well as carrying out disciplinaries and formal meetings where appropriate.
Undertaking assessments and selection interviews for teams within your area group.
Providing a safe workplace for all team members by developing and implementing strategies to reduce lost time injuries, sickness and assaults.
Developing and maintaining productive working relationships with stakeholders across the business.
Working with trade unions to develop harmonious and effective working relations, ensuring that quarterly meetings and health and safety walks are conducted throughout the performance year, and actions recorded.
Acting as a Fire Precautions Manager within you area group.
Ensuring that relevant safety compliance and documentation is maintained and reviewed as required. These include but are not limited to:
General safety arrangements
Risk Assessments
Asbestos management
Control of substances hazardous to health (COSSH)
Fire precautions
First aid
Local emergency planning
Security arrangements
Review of train dispatch plans
Gate Line Compliance Document
Provision and Use of Personal Protective Equipment
Safety & security of visitors
Workplace safety
Environmental responsibilities

That you have a proven track record within a multi-site management or area management position, leading by example in a fast-paced environment, motivating and empowering others to reach organisational goals. (essential)
That you have strong stakeholder experience and are able to quickly build rapports and establish relationships with those around you at all levels. (essential)
That you are commercially aware with strong business awareness and can understand and apply commercial and financial principles. (essential)
That you have extensive experience of driving high performance to meet workforce productivity targets. (essential)
That you are confident and professional and can interact in a sensitive and effective way while having open, honest and productive conversations. (essential)
That you are a customer champion and have experience of creating a culture where great customer experience is paramount. (essential)
That you are agile with the ability to creatively adapt to moving demands and conditions. (essential)
That you have strong interpersonal skills, changing people's views and influencing decisions. (essential)
That you have a strong safety focus (essential) with comprehensive knowledge of Railway Operations Standards and Rules (desirable)

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