Customer Service Advisor (Maternity Cover)

Slough Borough Council

Slough, Berkshire
£27,020-29,694 per year
Contract
Full-time
5 hours ago

Directorate: Public Health, Public Protection, Engagement & Communities
Pay Level: £27,920 - £29,694 (fully inclusive of Local Weighting Allowance)
Contract Type: Fixed Term Contract (Ending 31/03/2027)
Working Hours: 37 hours per week
Location: Observatory House/ Slough Hybrid (minimum 2 days per week in the office)
DBS requirement: Basic
Number of Hire: 2

The closing date for applications is midnight on 10th August 2026.

Interviews will be held week commencing 17th August 2026.

What you'll be doing

We are looking to hire 2 Customer Service Advisors (Maternity Cover) who will represent the Council and is often the first-person customers speak to. You will deal with enquiries by phone, in person, and online.

We are looking for friendly, motivated people who enjoy helping others and who are committed to providing a high level of customer service. You must be able to explain information clearly, stay calm under pressure, and speak confidently with a wide range of customers.

The role requires you to be well organised, flexible, and able to work well with colleagues. You will also be expected to meet agreed service targets and performance standards.

Please note that this is a 7 months fixed term contract which will end on the 31/3/2027.

Our Council

Our vision is to make a difference to our communities and environment. Every employee contributes to services for local people, directly or by supporting colleagues. We celebrate diversity and want residents to enjoy fulfilling, prosperous and healthy lives.

What we offer

We offer a supportive place to grow your career, where your input is valued and heard. You will join a friendly, collaborative environment where ambition and innovation are encouraged.

We support flexible and hybrid working to help colleagues achieve a positive work-life balance. We welcome applications from all backgrounds, recruit on merit and value a workforce that reflects the communities we serve.

Annual increments, where applicable, are usually payable on 1 April, subject to six months' service and satisfactory performance, until the maximum spinal column point is reached.

Alongside a competitive salary, we provide:

26 days' annual leave, rising to 30 days after 2 years and 33 days after 5 years' service.
The Local Government Pension Scheme
Wellbeing initiatives and employee networks that help us celebrate and promote equality.
Tax-free childcare and childcare services
Season ticket loan to help with rail or bus travel to and from work.

Accessibility and Support

Slough Borough Council is an inclusive employer. If you need support during the application process or reasonable adjustments for interview, please contact our Recruitment Team.

Information shared will be treated confidentially and used only to provide appropriate support throughout recruitment and beyond.

Our staff networks represent diverse colleague groups and help make the Council a place where people feel included and can thrive.

Right to Work and Checks

Applicants must have the right to work in the UK. If you require sponsorship, please note that we are unable to offer sponsorship for this role.

We are committed to safeguarding children, young people and vulnerable adults. Appointments are subject to satisfactory pre-employment checks.

How we recruit at Slough Borough Council

Our 8 Core Skills

At Slough Borough Council, we are moving Forward Together. Our core skills reflect what we value and will form part of your interview.

How to Apply

Please click on the Apply button below to submit your application.

We look forward to hearing from you!

Join Slough Borough Council and help accelerate our transformation and growth.

The Council reserves the right to close adverts early should we receive a number of suitable applications.

Join Slough Borough Council - Move Forward Together!

#s1-Gen

We are looking for friendly, motivated people who enjoy helping others and who are committed to providing a high level of customer service. You must be able to explain information clearly, stay calm under pressure, and speak confidently with a wide range of customers. The role requires you to be well organised, flexible, and able to work well with colleagues. You will also be expected to meet agreed service targets and performance standards.

Please note that this is a 7 months fixed term contract which will end on the 31/3/2027 Our Council: Our vision is to make a difference to our communities and environment. Every employee contributes to services for local people, directly or by supporting colleagues. We celebrate diversity and want residents to enjoy fulfilling, prosperous and healthy lives. What we offer: We offer a supportive place to grow your career, where your input is valued and heard. You will join a friendly, collaborative environment where ambition and innovation are encouraged. We support flexible and hybrid working to help colleagues achieve a positive work-life balance. We welcome applications from all backgrounds, recruit on merit and value a workforce that reflects the communities we serve. Annual increments, where applicable, are usually payable on 1 April, subject to six months' service and satisfactory performance, until the maximum spinal column point is reached. Alongside a competitive salary, we provide:

26 days' annual leave, rising to 30 days after 2 years and 33 days after 5 years' service.
The Local Government Pension Scheme
Wellbeing initiatives and employee networks that help us celebrate and promote equality.
Tax-free childcare and childcare services
Season ticket loan to help with rail or bus travel to and from work.

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