Introduction

Our client is an established but expanding courier business with an additional six offices in the Midlands and Southeast. They are currently looking for a Business Administration Apprentice to join their busy logistics team, with opportunity for growth and progression within the business.

About the Employer

My client is an established but expanding courier business with an additional six offices in the Midlands and Southeast. They pride themselves on offering a high level of customer service with a positive attitude towards their work and are now actively looking for a motivated, eager individual to join them as a Business Administration Apprentice in their logistics team.

What You'll Do

Answering customer calls, liaising with service partners for queries in an efficient and timely manner
Ensuring the delivery of a quality customer experience on each communication
Communicating with suppliers to give our customer relevant updates and information
Understanding the customer's needs and requirements and adapting an appropriate approach accordingly
Responding to all calls and emails in a timely manner and to a high standard
Booking on jobs
Assisting customers with the company website
Liaising with drivers
Giving support to the Manager and sales staff as needed
Be proactive under pressure, show initiative in finding solutions for customers
Keep a positive outlook in a role that can be challenging, maintaining a friendly telephone manner, and most of all enjoy what you do
Assisting with warehouse / fulfilment pick and pack orders

Training Outcome

Full time position on successful completion of the apprenticeship.

Skills Required

Communication skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Initiative

Qualifications

Essential - GCSE - English - 4/C or above
Essential - GCSE - Math - 4/C or above

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday 9.00am - 5.00pm.

Expected Duration: 1 Year 6 Months

Training Provider: STARTING OFF LIMITED

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