56 Full time, Customer Services jobs in Southampton

Our Repairs and Maintenance teams play an important role in delivering our vision of providing great homes and great service. They offer vital support, ensuring that our homes are safe, warm, and dry, and where everything works; Places where our residents are proud to live.

We are looking for a Multi Skilled Plumber to join our South Coast team to support with the delivery of complex repairs, which will include damp and mould work, plumbing and general multi skilled work. The successful candidate will have excellent customer service skills and the drive to make things possible. This vacancy will be covering the South Coast. This is a full time, permanent vacancy, working 39 hours per week, and there is a requirement to cover out of hours callout on a rota basis which is paid at £525 per week. We are a customer focused organisation, so we know that how we do things is just as important as what we do. You will not only be an experienced Plumber, but you will also have great customer service skills, a willingness to go the extra mile to get the job done. The successful candidates will live within the South Coast region to be able to reach our customer locations in a timely manner. You must have a full UK driving licence and there is a requirement for a basic DBS check which will be paid for by The Guinness Partnership. Key essential requirements of the role

• You must be able to demonstrable competence within the primary trade and various multi-trade skills and experience in basic plumbing, tiling, plastering, mould washes/treatment and flooring coverings.
• Experience of working in a customer focused environment and ideally within the social housing sector, where you have delivered a great service
• Proven ability to work methodically, achieve targets, follow agreed procedures and accurately record information.
• Ability to work with minimal supervision, demonstrating organisational and time management skills.
• Ability to carry out physical tasks and apply products that remove and treat damp and mould, in accordance with Health and Safety guidelines.
• Ability to operate safely, considering any environmental circumstances and possible risks., NVQ Level 3 (City & Guilds) Trade Qualification or equivalent recognised competency in the primary trade.
  
  The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Guinness Property, our in-house maintenance service, delivers repairs to 55,000 of our homes. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure our customers' homes are safe and maintained to a high standard.
  
  Guinness Property have an outstanding benefits package to reward hard work and commitment to our values, this includes:
• Competitive salary of £38,838
• Hours of work are Monday to Friday 8:00am - 4:30pm on Monday - Thursday & 8:00am - 3:30pm on Friday
• 27 Days Holiday + Bank Holidays + option to buy Extra Holidays + Allowance increases with length of service
• Company vehicle and fuel card for business use
• Out of hours call out rota at £525 per week on call
• Healthcare Cashback Plan
• Pension Contributions - up to 9% matching contributions
• 3 x Life Assurance
• Employee Assistance Programme which includes access to face-to-face counselling, a stress helpline and tax, fitness and childcare advice.
• A benefit scheme which pulls together a range of special offers and great deals. You can make savings on everyday shopping, fashion, electronics, travel, leisure and days out., The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.