47 Customer Services jobs in Oxford, City Of Stoke-on-trent

Flexibility to work from a variety of places including our office at Gadbrook Park, Northwich and home (dependent on the job role and the needs of our customer, our organisation and our teams) Are you looking for an exciting opportunity working as part of a professional, engaged, and friendly organisation? Our values are Compassionate, Accountable, Respectful and Exceptional, we are constantly striving to demonstrate these values in our day to day working environment and culture. The Opportunity Weaver Vale Housing Trust has an exciting opportunity for someone who is looking to develop their career with a great company. We are seeking a motivated, reliable conscientious Tenancy Management Co-ordinator, with great organisational skills to support the work we do in relation to addressing Anti-Social Behaviour and other tenancy breaches within our organisation. The successful candidate will have significant experience of working in an administrative support environment and in handling confidential information. What Will You Do?

• Provide an effective and efficient administrative support in relation to the smooth running of the Neighbourhood Management Team.
• Act as a 1st point of contact for customers, colleagues and partner agencies who make enquiries related to Tenancy Enforcement.
• Triage and allocate reports of tenancy breaches and Anti-Social Behaviour to the relevant officer.
• Assisting with the management of Neighbourhood Management Cases through administrative actions.
• Helping the Safer Neighbourhood Team Leader & Neighbourhood Housing Team Leader develop policies and procedures for the management of Neighbourhood Management Cases.
• To follow the Trust's Equality & Diversity, Health and Safety, Data Protection, Safeguarding and Customer Services policies., This role will require the successful candidate to undergo a DBS check.
In line with the Trust's Disclosure & Barring Policy, please confirm WITHIN YOUR APPLICATION if you have any current convictions under the Rehabilitation of Offenders Act 1974. Applicants will be subject to a DBS check. Additionally, due to the flexible working arrangements with this role, you will need access to a room where you can work from and a suitable internet connection.
• Please see Accountability profile for further information and requirements., We may conduct social media checks from sources such as Google, Facebook and LinkedIn to assist us in our assessment of your suitability for the role.
• We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
• Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.
• The recruiting manager will review your skills and experience to determine if there is a match with the position you have applied for. If there is, we will contact you by phone or email to schedule an interview / assessment. If not, you will not be contacted.
• We would love to respond to all unsuccessful applications but due to the number we receive this is unfortunately not possible. We will respond to all shortlisted applications within 3 weeks of a vacancy closing. If you haven't heard from us during this time, we will not be pursuing your application any further.
• Successful applicants will be required to provide evidence of their Right to Work in the UK evidence of essential qualifications, complete a health questionnaire and undertake a DBS check (if relevant to the role).
• We reserve the right to refuse applications if they do not have an accompanying cover letter.
  
  Five Grade GCSE 4-9 / A - C (Including English and Math's) or equivalent level of qualification(s) or relevant experience.
• Self-motivated with an ability to organise and adapt to varying workloads and balance competing priorities
• Experience of working in a customer focused environment.
• Ability to manage confidential material and issues
• Ability to show empathy and understanding to customer's needs.
• Demonstrate proficient use of Microsoft Office packages (Word, Excel, and Teams)., Disability Confident
About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .