Firearms Licensing Administrative Assistant

Staffordshire Police is continually striving to deliver the best possible service for the county's residents, businesses and visitors. It is a fast-paced organisation, adaptive to modern policing needs and open to continual improvement. Everyone who works for the force has an important role to play in shaping the future of Staffordshire Police. The force seeks people who will champion new ways of working, be collaborative and agile and represent in a fair and ethical manner those that Staffordshire Police serves. Reporting to the Firearms Licensing Office Supervisor the post holder will work within the Firearms Licensing Unit located at Staffordshire Police HQ. The post holder will form part of a specialist team and have responsibility for processing all correspondence and applications relating to certificates prescribed by firearms and explosives legislation. This will include undertaking appropriate background checks using a multitude of IT databases having regard for GDPR. Key Tasks, Accountabilities and Responsibilities: The post holder will have responsibility for recording and managing all communications in relation to firearm and explosives certification and will accurately maintain and update electronic databases. The post holder's core tasks will focus on:

• Basic administration duties Electronic scanning and storage of files Call taking Process of certificate payments Maintaining databases in relation to such areas as enquiry allocation and recorded telephone renewals Process of shotgun transactions The post holder will provide specialist advice and knowledge to colleagues, partners and other individuals and agencies in respect of firearm and explosives legislation The post holder will work within a customer based environment which at times will be challenging and potentially confrontational. Contact with the customer base will be via telephone, electronic and postal communication. Working within the Firearms Licensing Unit, the post holder will
assist in the development and delivery of services offered by the unit in line with national guidelines.

£23,748 - £26,937 Pension Scheme - Employers Pension contribution 21.5% Staffordshire Pension Fund - Staffordshire Pension Fund - Home (staffspf.org.uk) Generous holiday entitlement, plus Bank Holidays. Flexible / Agile Working Sick pay scheme Fostering friendly policy Family friendly policies - maternity, paternity, parental leave, adoption, disability leave and carers leave Access to health and wellbeing support Eye care vouchers On site Gyms Staff associations Reward and Recognition Blue light Card Flexible working options Training and development opportunities Car lease scheme Cycle to work scheme Free Parking at selected sites Onsite catering facilities Access to Staff Networks Union support Financial products and services