28 Customer Services jobs in Norwich

Scheme Manager (Non-residential)

Norwich

Part time, 30 hours per week (Monday to Thursday 8.00am to 4.00pm and Friday, 8.00am – 3.30pm - working days to be agreed)

Starting salary at £22,441 per annum, with future progression opportunities to £23,874 per annum based on 30 hours per week

Permanent 

About the Role

We have an exciting opportunity for a Scheme Manager covering our Sheltered Housing Scheme in Norwich. We are looking for an enthusiastic and motivated individual to provide support to our residents to enable them to live as independently as possible. The role involves:

• Responsible for delivering welfare, support and management services to residents living within sheltered housing schemes to enable them to live as independently as possible. 
• Assisting tenants in claiming relevant welfare benefits, maximising their income and ensuring rent is paid through appropriate methods
• Allocating and letting of empty homes within the schemes
• Working with professional and voluntary agencies to encourage good neighbourhood relations and promote a sense of community

For full details, please see the Job Description.

About You

The role is extremely customer focussed and partnership working will often be required in order to meet the customer’s needs. Experience of multi-agency working and a good knowledge of local services is desirable.

The successful candidate will need a minimum of 5 GCSEs (including English & Maths) or equivalent, good numeracy and literacy skills; a strong knowledge of Health & Safety practices and experience of providing support (including welfare and benefits) relevant to Tenants in Social Housing. Experience in a similar role is beneficial.

A driving licence and access to own vehicle is essential as travel throughout Norfolk may be required and the candidate will be required to undertake a basic Disclosure and Barring Service (DBS) check.

All staff and volunteers working for Broadland will always be expected to act in a manner that is consistent with our corporate values and behaviours. 

About Us

Broadland Housing Association offers more than 5,700 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone. We are one of the top 25 top Housing Organisations to work for in the UK and feature in the top 50 organisations to work for in the East of England.

As the role requires attendance at Broadland premises, candidates must live within a 75-minute commute of their office location (Norwich). Full details can be discussed within the interview process. Please note that there are no sponsorship opportunities for this role.

We offer staff many great benefits such as:

• Enhanced annual leave starting from 22 days, plus a day off for your Birthday, a Volunteering Day and a Personal day!
• Generous contributory pension scheme!
• Access to an Employee Assistance Programme to support you when you need it!
• Health Cash Plan – claiming for things such as Eye Test and Prescriptions as well as many other wellness and money saving perks!
• Lots of Training Opportunities!
• And many more – Please see our Benefits Document available on our website!

For full details or to apply, please visit our website by clicking 'apply on company website', or contact our recruitment line on 01603 750109 and leave a message.

Closing date: Midnight Wednesday 04 June 2025

Whilst we recognise the growth and popularity of artificial intelligence (AI), it is important we are confident that your application is unique and has been completed without the use of AI technology. As a result, AI technology and software is not permitted to be used at any part of the application process and candidates are asked to declare that no AI has / will be used.