This opportunity is a fixed term contract for twelve months, with an expected start date in October 2026. Key tasks/responsibilities include, but are not limited to:

Manage venue enquiries from discovery to confirmed booking, conducting site visits and tastings where required.
Lead the sales and coordination of the Club's special events programme (including Christmas), ensuring successful planning, performance and seamless operational handover.
Prepare professional proposals, quotations and contracts, following up consistently and within agreed deadlines.
Maintain accurate enquiry, client and sales activity records in the CRM.
Coordinate handover to the Catering operations team with complete and accurate function sheets.
Build positive relationships with clients to drive repeat bookings, referrals, reviews and testimonials.
Work closely with the Venue Sales Team, Catering, Finance and Marketing colleagues to support a seamless client experience..
To act in a manner that supports the Club's Values of Growth, Integrity, Belonging, Resilience, Pride and Commitment

A target-driven, self-starting approach.
Professional and personable communication skills.
Excellent organisation and time management.
Strong attention to detail when preparing proposals, contracts and handover information.
Confidence building relationships with clients and internal teams.
A proactive, positive and client-focused attitude.

Successful candidates will benefit from a comprehensive range of club benefits. This includes (but is not limited to):
Complimentary matchday ticket for home fixtures
25 days annual leave + bank holidays
Enhanced family friendly leave policies
Pension Scheme with Royal London
Access to Reward Gateway recognition and discount platform
Enhanced CPD opportunities and structured professional development pathways.
The opportunity to get involved in wider club initiatives through a variety of Working Groups.
A range of wellbeing support, including 24/7 access to a GP for employees and their dependents, as well as access to gyms and exercise classes at both Carrow Road & Avant Training Centre.

1 temporary Customer Services jobs in Norwich