Introduction

This is a fantastic opportunity for someone who is keen to start their career in a well established company. We are currently looking for an Operations and Customer Service Advisor to join our busy logistics team. We pride ourselves on offering a high level of customer service with a positive attitude towards our work.

About the Employer

Our client is an established but expanding courier business based in south-east London with an additional six offices in the Midlands and South East.

What You'll Do

Answering customer calls, liaising with service partners for queries in an efficient and timely manner
Ensuring the delivery of a quality customer experience on each and every communication
Communicating with suppliers to give our customer relevant updates and information
Understanding the customer's needs and requirements and adapting an appropriate approach accordingly
Responding to all calls and emails in a timely manner and to a high standard
Assisting customers with use of the CSM shipping system, this includes, booking collections, generating quotes, generating shipping labels
Managing and liaising with 4 drivers
Providing support to the Manager and sales staff as needed
Be proactive under pressure, show initiative in finding solutions for customers
Keep a positive outlook in a role that can be challenging, maintaining a friendly telephone manner, and most of all enjoy what you do
Assisting with warehouse / fulfilment pick and pack orders
Occasionally helping with driving duties - driving licence required

Training Outcome

Full time position on successful completion of the apprenticeship.

Skills Required

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Logical
Team working

Qualifications

Essential - GCSE - English - 4/C or above
Essential - GCSE - Math - 4/C or above

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday 9.00am - 5.00pm.

Expected Duration: 1 Year 6 Months

Training Provider: STARTING OFF LIMITED

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